Summary
Overview
Work History
Education
Skills
Timeline
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Saleem Hosein

Brooklyn,NY

Summary

Dynamic leader with proven success at Walgreens Boots Alliance, enhancing team performance and customer satisfaction through motivational leadership and effective problem-solving. Skilled in cash handling and fostering strong team collaboration, I consistently exceed goals, driving positive outcomes with a focus on continuous improvement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Walgreens Boots Alliance
11.2023 - Current
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Implemented system for tracking employee performance, identifying areas for improvement.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Associate

Walgreens Boots Alliance
03.2023 - 11.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Sales Associate

Speed Boys Auto Parts
03.2021 - 02.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

GED - Mathematics English Science And Social Studies

Brooklyn Public Library
Brooklyn, NY

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Strong verbal and written communication
  • Team Collaboration and Leadership
  • Staff Training and Development
  • Goal Setting and Tracking
  • Motivational Leadership
  • Multitasking Abilities
  • Active Listening
  • Teamwork and Collaboration
  • Excellent Communication
  • Written Communication
  • Problem-solving abilities

Timeline

Shift Leader

Walgreens Boots Alliance
11.2023 - Current

Customer Service Associate

Walgreens Boots Alliance
03.2023 - 11.2023

Sales Associate

Speed Boys Auto Parts
03.2021 - 02.2023

GED - Mathematics English Science And Social Studies

Brooklyn Public Library

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