SALEEM JERMAINE CLARKE
Advantage General Insurance Company Limited
Miramar,FL
Summary
Detail-oriented insurance professional with 18 years in general insurance, underwriting, and operations. Expertise in managing customer policies, delivering accurate insurance quotations, and resolving complex issues while ensuring compliance with regulations. Background includes administrative support, payroll processing, and financial analysis, with a strong focus on accuracy and effective multitasking in fast-paced environments.
1
Certification
20
years of professional experience
Work History
General Insurance Advisor (Underwriter)
5 Years 11 Months- Prepare accurate insurance quotations for prospective customers.
- Monitored customer coverage and provided timely proof-of-insurance documentation to enhance policyholder satisfaction.
- Manage customer inquiries and conduct timely follow-ups to ensure questions and concerns are fully resolved.
- Handled customer complaints by delivering effective solutions and alternatives within established service timelines to ensure positive resolutions.
- Follow up with customers to confirm satisfactory resolution of issues.
- Prepared accurate insurance quotations for prospective customers to facilitate informed decision-making.
- Process client policy modifications accurately and in accordance with established procedures.
Product Owner
2 Years 7 Months- Functioned as a Product Owner within the organization, supporting product-related business operations and initiatives.
- Led cross-functional teams to define product vision and roadmap for insurance solutions.
- Collaborated with stakeholders to gather requirements, ensuring alignment with business objectives.
- Prioritized product backlogs, balancing stakeholder needs and technical feasibility for optimal outcomes.
General Insurance Advisor (Underwriter)
2 Years 10 Months- Prepared accurate insurance quotations for prospective customers.
- Processed client policy modifications accurately based on applicable effective dates and policy requirements.
- Responded to customer inquiries and conducted follow-ups, ensuring comprehensive resolution of all policy-related questions.
- Resolved customer complaints by identifying solutions and alternatives within established timeframes, improving customer satisfaction.
- Prepared insurance quotations for prospective customers, facilitating informed decision-making.
- Ensured customer service activities were completed in accordance with company procedures and service standards.
Telebranch Sales Agent (Underwriter)
5 Months- Conducted calls with prospective customers to identify needs and effectively promote company insurance products.
- Clarified insurance products and services for potential customers, ensuring understanding of options.
- Recorded daily calls accurately and submitted comprehensive progress reports.
Customer Service Representative (Junior Underwriter)
6 Years 8 Months- Managed customer inquiries and conducted follow-ups to ensure policy questions were answered accurately.
- Monitored customer coverage, issuing proof-of-insurance documentation to ensure policyholder compliance.
- Followed up with customers to verify successful resolution of issues.
- Handled customer complaints, delivering effective solutions and alternatives within established timeframes to enhance customer satisfaction.
- Provided professional customer service while maintaining accuracy and compliance with company procedures.
- Prepared accurate insurance quotations, facilitating informed decisions for prospective customers.
- Prepared accurate insurance quotations for prospective customers.
Filing Clerk
1 Year 8 Months- Organized and maintained physical and electronic records to ensure easy accessibility and compliance.
- Retrieved and distributed records to authorized personnel, facilitating timely access to information.
- Created and maintained new files according to established filing procedures.
- Assisted with digitization and organization of company documents, improving storage efficiency and retrieval speed.
- Assisted with the digitization and organization of company documents.
- Organized and maintained filing systems to ensure easy access to documents.
- Processed incoming and outgoing correspondence efficiently, enhancing communication flow.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
Receptionist
1 Year 8 Months- Greeted and registered visitors, ensuring a welcoming and efficient entry experience.
- Managed front-desk operations, streamlining administrative support for better service delivery.
- Responded to customer requests, directing inquiries to appropriate departments for timely resolution.
- Responded to customer requests and directed inquiries to the appropriate departments.
- Managed front desk operations, ensuring seamless client interactions and efficient appointment scheduling.
- Developed and maintained filing systems for client records, enhancing accessibility and organization.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
1 Year 8 Months- Supported daily administrative and customer-facing operations.
- Assisted with transaction-related activities while maintaining accuracy and attention to detail.
- Provided professional customer service and assisted with general office responsibilities.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
Education
Bachelor of Business Administration (BBA) - Production & Operations Management
Earned: 2016
High School Diploma
Earned: 2002
Certification
Human Resource Standard Institute Certification, Pending Completion
Timeline
General Insurance Advisor (Underwriter)
Advantage General Insurance Company Limited
10.2020 - 09.2026
Product Owner
Advantage General Insurance Company Limited
03.2018 - 10.2020
General Insurance Advisor (Underwriter)
Advantage General Insurance Company Limited
03.2015 - 01.2018
Telebranch Sales Agent (Underwriter)
Advantage General Insurance Company Limited
10.2014 - 03.2015
Customer Service Representative (Junior Underwriter)
Advantage General Insurance Co
02.2008 - 10.2014
Filing Clerk
Advantage General Insurance Co.
06.2006 - 02.2008
Receptionist
Advantage General Insurance Co.
06.2006 - 02.2008
Cashier
Advantage General Insurance Co.
06.2006 - 02.2008
Kingston College High
High School Diploma
University of Technology
Bachelor of Business Administration (BBA) from Production & Operations Management