Saleema El-Amin
Las Vegas
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Committed to leveraging strong problem-solving abilities, communication skills, and technical knowledge to exceed customer expectations and help achieve company goals. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Service Appointment Coordinator
AutoNation
06.2024 - 04.2025
- Mitigated scheduling conflicts by proactively identifying potential issues and offering alternative solutions to customers.
- Collaborated with sales team to facilitate smooth transitions from vehicle purchase to initial servicing appointments.
- Continuously updated knowledge on manufacturer warranty policies, enabling accurate guidance during customer interactions.
Customer Service Representative
TEKsystems
06.2024 - 12.2024
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Streamlined billing processes for improved efficiency and reduced errors.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Reduced delinquent account rates by negotiating reasonable payment arrangements with financially struggling customers.
Customer Service Representative
Foundever
01.2024 - 06.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Goodwill Educational Center
California04-2014
Skills
- Customer Service/ Satisfaction
- Microsoft office
- Call center experience
- Dispute resolution
- Effective multitasking
- 55 WPM
Timeline
Service Appointment Coordinator
AutoNation
06.2024 - 04.2025
Customer Service Representative
TEKsystems
06.2024 - 12.2024
Customer Service Representative
Foundever
01.2024 - 06.2024
High School Diploma -
Goodwill Educational Center
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