Saleena Almaraz
Fort Lee
Summary
Professional leader with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.
Overview
9
9
years of professional experience
Work History
Bilingual Branch Supervisor
Surge Staffing
10.2024 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Completed weekly payroll for employees.
- Built relationships with customers to encourage repeat business.
Bilingual Teller
Wells Fargo
09.2022 - 12.2023
- Provided professional assistance to customers, delivering excellent customer service
- Processed various financial transactions, including deposits, withdrawals, and check cashing
- Demonstrated proficiency in account management and Wells Fargo product knowledge to meet sales goals
- Resolved customer issues and concerns promptly and effectively
Bilingual Customer Service Representative
South Carolina Unemployment
10.2020 - 10.2021
- Assisted customers via telephone with their applications for assistance
- Resolved issues in a timely manner, ensuring customer satisfaction
- Provided effective and efficient solutions to customers' inquiries and concerns
Manager, Hairstylist
SmartStyle
09.2016 - 02.2020
- Applied performance data to evaluate and improve salon operations, adapting to business conditions
- Successfully achieved personal sales goals by upselling products to meet individual customer needs
- Provided coaching, mentoring, and consultation to staff, enhancing their performance and professional development
- Managed employee schedules to maintain adequate coverage during business hours
- Recruited, trained, and supervised up to 10 employees
- Recorded weekly supply and inventory needs and placed regular orders
Education
Certificate - Phlebotomy
Cultural Technical Institute
El Paso, TX11-2017
Diploma -
Onate High School
Las Cruces, NM05.2011
Skills
- Team Management
- Microsoft Word
- Microsoft Excel
- Shipping and Receiving
- Scheduling
- Relationship building
- Strategic planning
- Staff development and training
- Phone and email etiquette
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Branch Supervisor
Surge Staffing
10.2024 - Current
Bilingual Teller
Wells Fargo
09.2022 - 12.2023
Bilingual Customer Service Representative
South Carolina Unemployment
10.2020 - 10.2021
Manager, Hairstylist
SmartStyle
09.2016 - 02.2020
Certificate - Phlebotomy
Cultural Technical Institute
Diploma -
Onate High School
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