Saleena Villa
Santa Ana,CA
Summary
Compassionate professional with experience in hospitality, customer service, and special-education support. Skilled in communication, problem-solving, and fostering positive environments. Committed to empowering teams and individuals to achieve success while advancing career growth.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Edward B. Cole Academy
Santa Ana, California
10.2025 - Current
- Provide individualized support to a second‑grade student with specialized learning and behavioral needs, following IEP goals and teacher guidance.
- Implement behavior‑support strategies, redirection techniques, and positive reinforcement to promote student success.
- Assist with academic tasks, social skills development, and classroom participation to help the student stay engaged and on track.
- Collaborate with teachers, specialists, and staff to maintain consistent communication and ensure cohesive support.
- Maintain detailed awareness of student progress and daily needs while fostering a safe, encouraging learning environment.
Special Education Instructional Aide
Amergis Educational Staffing
Orange County, California
08.2025 - 10.2025
- Reinforced academic, behavioral, and social-emotional goals for students with Autism in special education classrooms, fostering individual growth and development.
- Collaborated with lead teachers to implement lessons, manage classroom dynamics, and provide tailored support to meet individual student needs.
- Adapted instructional strategies to meet diverse learning needs and maintain student engagement.
- Monitored student safety and well-being through consistent supervision and proactive behavior support, creating a secure learning environment.
Beer-tender/Server, Manager
NextRound Bar and Grill
Santa Ana, USA
03.2019 - 01.2023
- Managed high-volume service while ensuring quality and timeliness during peak hours to enhance guest experience.
- Supervised daily operations by managing workflow, training new hires, and cultivating a collaborative team environment to improve service delivery.
- Delivered exceptional customer experiences by offering detailed beer knowledge and recommendations, ensuring guest satisfaction.
- Resolved guest conflicts by de-escalating issues and addressing concerns promptly and professionally to maintain satisfaction.
Host/Expo
Karl Strauss Brewing Company
Anaheim, USA
04.2017 - 01.2020
- Greeted and seated guests with a welcoming demeanor, providing clean menus and ensuring seamless seating arrangements based on preferences.
- Communicated effectively between front and back-of-house teams, ensuring timely and precise order preparation and presentation.
- Consistently ensured food quality met the highest standards, coordinating timely delivery to guests.
- Supported dining staff by setting and clearing tables, maintaining a clean and organized environment.
- Answered phone inquiries, promoting current offers and assisting with reservations and general customer service.
Resort Parking and Transportation Attendant
Disneyland Resort
Anaheim, USA
09.2015 - 11.2017
- Delivered exceptional customer service through constant interaction with guests, addressing their questions and concerns with professionalism and enthusiasm.
- Assisted guests in loading and unloading strollers, wheelchairs, and various items, ensuring their comfort and convenience.
- Resolved guest issues and concerns promptly, showcasing strong problem-solving and conflict-resolution skills.
- Memorized and recited engaging safety spiels to keep guests informed and entertained while prioritizing their safety.
- Handled cash transactions efficiently and with a friendly demeanor, maintaining a positive guest experience.
Timeline
Paraprofessional
Edward B. Cole Academy
10.2025 - Current
Special Education Instructional Aide
Amergis Educational Staffing
08.2025 - 10.2025
Beer-tender/Server, Manager
NextRound Bar and Grill
03.2019 - 01.2023
Host/Expo
Karl Strauss Brewing Company
04.2017 - 01.2020
Resort Parking and Transportation Attendant
Disneyland Resort
09.2015 - 11.2017