Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saleena Wilson

Allen

Summary

Dynamic professional with a strong work ethic and excellent communication skills, honed at All About You. Proven ability to manage high-stress situations while delivering exceptional customer service. Skilled in problem-solving and attention to detail, consistently enhancing client satisfaction and loyalty through effective follow-ups and personalized care strategies.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

11
11
years of professional experience

Work History

HTS

All About You
07.2023 - 06.2025
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Conducted regular follow-ups with customers to ensure continued satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Personal Care Assistant

Country Style Health Care
06.2019 - 06.2023
  • Implemented safety measures and infection control procedures to maintain a healthy environment.
  • Provided emotional support through companionship, enhancing clients' quality of life.
  • Coordinated transportation for medical appointments, facilitating access to necessary healthcare services.

Correctional Officer

Davis Correctional Facility
04.2018 - 06.2019
  • Conducted regular inspections of cells and common areas to ensure compliance with regulations.
  • Documented daily activities, incidents, and observations in detailed reports for management review.
  • Trained new officers on facility protocols, safety procedures, and operational standards.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

Solution Center Specialist

IQor for T-Mobile
06.2017 - 03.2018
  • Provided timely support for software applications, ensuring operational continuity.
  • Assisted clients in troubleshooting technical issues to enhance user experience.
  • Collaborated with cross-functional teams to implement improvements in service delivery processes.
  • Managed customer inquiries through multiple channels, delivering effective solutions swiftly.

Personal Care Assistant

Country Style Health Care
05.2014 - 05.2017
  • Assisted clients with daily living activities, ensuring comfort and dignity.
  • Monitored and documented clients' health progress, communicating changes to healthcare teams.
  • Developed individualized care plans in collaboration with clients and families for optimal support.
  • Trained new staff on best practices for personal care and client interaction protocols.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Education

General Studies

Calvin Public High School
Calvin, OK
05-2015

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Time management
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Multitasking Abilities

Timeline

HTS

All About You
07.2023 - 06.2025

Personal Care Assistant

Country Style Health Care
06.2019 - 06.2023

Correctional Officer

Davis Correctional Facility
04.2018 - 06.2019

Solution Center Specialist

IQor for T-Mobile
06.2017 - 03.2018

Personal Care Assistant

Country Style Health Care
05.2014 - 05.2017

General Studies

Calvin Public High School

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