Saleh Alkhouli

Contractor: August 2021 - February 2024

Full-time: February 2024 - Present

Independently investigate fraud cases by reviewing transactions, customer activity, notes, and other relevant information gathered by cross-functional teams to identify potential fraud risks, and make highly precise, informed decisions regarding the outcomes, including maintaining or terminating the business relationship.

Utilize specialized investigative tools and access to sensitive data to analyze complex fraud cases and ensure accurate and thorough decision-making.

Consistently maintain a high volume of cases while delivering exceptional accuracy in case decisions, balancing efficiency and precision in a fast-paced environment.

Utilize strong communication skills to coordinate with cross-functional teams, ensuring the accuracy and clarity of fraud-related information across departments.

Contribute to risk mitigation strategies by identifying emerging fraud trends and assisting in the prevention of financial losses.

Mentor and provide training to colleagues, sharing insights and best practices in fraud detection and case management.

Investigated fraud cases related to special government programs during and after the COVID-19 pandemic, including EIDL and unemployment assistance programs.

Ensure compliance with company policies and regulations by maintaining strict adherence to fraud investigation protocols.

Transitioned through various roles, including AC maintenance, and transportation services. Developed problem-solving, time management, and adaptability.

Worked as a commissioned sales professional, managing contracts of varying lengths (Typically 3-6 months), focusing on generating leads, securing loans, and driving sales.

Consistently met or exceeded sales targets, leveraging strong negation skills and in-depth financial product knowledge to build relationships and build revenue.

Worked in diverse markets, adapting to different client needs and industry trends to maximize performance.