Summary
Overview
Work History
Education
Skills
Timeline
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Salem Abay

New York,NY

Summary

Results-driven office operations professional with over 15 years of experience dedicated to enhancing employee experience and productivity. Highly skilled in program development, event coordination, and building stakeholder relationships, with a proven track record of improving efficiency, reducing costs, and achieving organizational goals in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Workplace Operations Manager

Let's Talk Healing
Minneapolis, USA
10.2023 - Current
  • Optimized onboarding workflows, cutting acclimation time for new hires by 30%.
  • Enhanced employee experience and work environment through effective consultations.
  • Manage and supervise administrative team operations, including scheduling, evaluations, training, and policy updates. Oversaw space allocation to optimize workflow, and ensure safety and inventory standards.
  • Facilitated repairs, ensured cleanliness, and enforced safety protocols to maintain the office environment.
  • Improved office processes to ensure all team members have the necessary resources for optimal performance, identified workflow inefficiencies, and implemented solutions to boost operational efficiency.

Director of Partnerships & Experiences

Standard Dose
New York, USA
10.2021 - 10.2023
  • Forged alliances with hospitality groups, luxury residences, coworking spaces, and health companies to boost sales of Standard Dose products.
  • Managed the company's platform, connecting 87 wellness practitioners with clients through forums and interactive events.
  • Worked collaboratively with the HR Director and senior leaders to design engagement strategies for the department, and to develop initiatives aimed at team-building and boosting morale, ultimately enhancing workplace culture.
  • Managed collection of employee feedback via surveys, focus groups, and other methods.

Business Operations Manager

Standard Dose
New York, USA
02.2021 - 10.2021
  • Developed and maintained strong relationships with vendors, managed contracts and performance metrics, and ensured compliance with high service standards.
  • Worked with HR to boost employee engagement via recognition programs, professional development, open communication, wellness initiatives, team-building, volunteer opportunities, mentorship, work-life balance, celebrating achievements, and regular feedback.
  • Oversaw inventory exceeding $5 million, minimizing stock discrepancies to below 0.5% through enhanced audit processes.
  • Aided in formulating policies, distributing comprehensive updates across the company regarding benefits and organizational issues, and facilitated DEI program development.

Operations Manager

Modco Media
New York, USA
07.2018 - 02.2021
  • Oversaw office operations for a company of 85+ employees, including, but not limited to, processing payments, assisting with financial report preparation, and advising on company regulations.
  • Oversaw workplace and facilities-related processes, addressing safety and maintenance issues.
  • Supported the HR Director in talent acquisition processes through resume reviews, interview scheduling, and conducting interviews, while coordinating the onboarding process from the offer stage to the first working day of new employees.
  • Facilitated the creation of hybrid work environments by seamlessly integrating on-site and remote operations through advanced collaboration platforms and technologies.

Office & Engagement Manager

Modco Media
New York, USA
06.2016 - 07.2018
  • Provided comprehensive administrative support for senior executives, including calendar management, travel coordination, and communication oversight.
  • Managed office budgets and expenses, achieving a 20% reduction in expenses for Q2 and Q3 of 2017 after evaluating office expenditures and changing supply vendors.
  • Coordinated with HR for seamless onboarding and maintained compliance with company policies.
  • Procured equipment and served as the primary contact for building management and vendors, including negotiating vendor contracts.
  • Organized company-wide meetings and events, including team-building exercises, networking functions, and corporate outings, to improve communication and foster team cohesion.

Executive Assistant

FGI Finance
New York, USA
08.2014 - 06.2016
  • Arranged meetings, appointments, andtravel arrangements for C-level executives.
  • Managed incoming and outgoing communication, such as emails, calls, and correspondence.
  • Conducted information reviews to support executives with presentations, reports, and other essential paperwork.
  • Coordinated team-based activities and events, both internally and off-site.

Education

Bachelor of Arts - Psychology

San Jose State University
San Jose, CA
05.2005

Skills

  • MS Office
  • Google Workspace
  • Mondaycom
  • HRIS
  • Office Management
  • Project Management
  • Cross-functional collaboration
  • Interpersonal skills and networking
  • Event Planning and Management
  • Employee engagement
  • Operational efficiency
  • Active listening
  • Employee onboarding
  • Team building

Timeline

Workplace Operations Manager

Let's Talk Healing
10.2023 - Current

Director of Partnerships & Experiences

Standard Dose
10.2021 - 10.2023

Business Operations Manager

Standard Dose
02.2021 - 10.2021

Operations Manager

Modco Media
07.2018 - 02.2021

Office & Engagement Manager

Modco Media
06.2016 - 07.2018

Executive Assistant

FGI Finance
08.2014 - 06.2016

Bachelor of Arts - Psychology

San Jose State University

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Salem Abay