Salem Elharbi
Chatham,IL
Summary
Dynamic and detail-oriented MBA graduate specializing in operations management, complemented by a Bachelor's degree in Economics and Political Science. Holds a certificate in Management of Meetings and Conferences, reflecting a commitment to professional development. Managed over 20 business analysis projects during the final year at Lewis University, demonstrating strong analytical skills and a proven ability to drive results. Eager to leverage academic knowledge and practical experience to contribute effectively in a fast-paced business environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Revenue Tax Specialist (RTS I)
State of Illinois- Department of Revnue
06.2024 - Current
- Evaluated complex tax issues, applying expert knowledge of tax law and regulations to resolve disputes.
- Improved customer satisfaction by offering timely assistance and clear guidance on taxation matters.
Cargo Agent
Global Air, Inc.
01.2018 - 12.2023
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Customer Service
World Courier Ground
09.2015 - 08.2017
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
Education
MBA - Operation Management
Lewis University
01.2017
Bachelor of Science - Political Sciences
Tripoli University
01.2003
Skills
- Data management
- Risk management processes and analysis
- Project management
- Good computer skills, Office, Excel, and Power point
Bilingual (Arabic - English)
- Budgeting and finance
- Self-motivated
- Strong verbal communication
- Conflict resolution
Certification
- Certificate in Etiquette and Diplomacy " Jordan Institute of Diplomacy" (Amman, Jordan), 2009.included the following topics:
- -Public relations and skills of dealing with others.
- -Protocol skills.Etiquette.
- -Management of meetings and conferences.
- -Speech and Arabic reading skills.
- -Media skills.Building work team.
- -Time management.
- -Diplomatic and politic terminology
Languages
Arabic
Native or Bilingual
Timeline
Revenue Tax Specialist (RTS I)
State of Illinois- Department of Revnue
06.2024 - Current
Cargo Agent
Global Air, Inc.
01.2018 - 12.2023
Customer Service
World Courier Ground
09.2015 - 08.2017
Bachelor of Science - Political Sciences
Tripoli University
MBA - Operation Management
Lewis University
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