Salematou Kamara
Bronx,NY
Summary
Shift supervisor with extensive experience in team leadership and operational management. Expertise in goal setting, employee training, and performance monitoring. Proven track record of enhancing productivity and reducing downtime through strategic planning and process optimization. Strong communicator and motivator, fostering collaboration among diverse teams.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CityMD
New York, New York
01.2024 - Current
- Supervised daily operations and ensured efficient patient flow in urgent care settings.
- Trained and mentored new staff on protocols and customer service standards.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints and reported issues to senior management.
- Conducted weekly inventory of supplies, equipment, and food items.
Patient Service Representative
CityMD
New York, New York
10.2022 - 12.2023
- Managed patient inquiries and scheduled appointments efficiently.
- Communicated with healthcare providers to coordinate patient care.
- Maintained accurate patient records in electronic health systems.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Performed administrative duties such as filing, faxing, photocopying.
Sales Associate
CVS Pharmacy
New York, NY
01.2020 - 07.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Secretary's Assistant
Dental Clinic
New York, NY
11.2019 - 01.2020
- Received and routed incoming calls and correspondence to promote timely communication.
- Utilized computer software to type and prepare drafts or finished documents.
- Answered phones, responding to general requests or escalating difficult and sensitive situations.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Crew Member
McDonald's
New York, NY
05.2018 - 10.2019
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups and bags.
Education
High School Diploma -
Belmont Preparatory High School
Bronx, NY06.2020
Bachelor's Degree - Business
Monroe College
The Bronx, NYSkills
- Sales expertise
- Effective communication
- Leadership
- Customer service
- Team management
- Operations management
- Reliability
- Staff development
Timeline
Shift Supervisor
CityMD
01.2024 - Current
Patient Service Representative
CityMD
10.2022 - 12.2023
Sales Associate
CVS Pharmacy
01.2020 - 07.2022
Secretary's Assistant
Dental Clinic
11.2019 - 01.2020
Crew Member
McDonald's
05.2018 - 10.2019
High School Diploma -
Belmont Preparatory High School
Bachelor's Degree - Business
Monroe College
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