Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Salena Bains

Richmond,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
03.2022 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.

Cashier

HEB Grocery Store
09.2017 - 03.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Bachelor of Science - Nursing

University of Houston
Sugar Land, United States
05.2025

Skills

  • Customer Service Agent/Customer Service Supervisor- I demonstrated excellence in planning staff and work flow to optimize a fluctuating workload demand while improving profitability and employee morale Staffing needs were accomplished below budgetary constraints by continually assessing organizational effectiveness I volunteer for many extra responsibilities offered and mastered every aspect of each work area in order to understand the various perspectives of different work areas
  • Advanced ticketing procedures, all aspects of Operations, Gates, and Baggage Service
  • Energetic work ethic has enabled me to motivate and influence employees to exceed corporate standards and customer satisfaction
  • Extensive experience in employee relations and the ability to communicate in a courteous and professional manner
  • Strong organizational skills, have allowed me to oversee and assist in numerous opportunities in the station
  • Involved in local charter coordination Ensures staffing and ground security requirements are met
  • Training/Certified Instructor-Established excellence in developing efficiency methods to benefit all employees Maintain training records in accordance with Government Regulations and company guidelinesI have been involved in the local LTA and mentoring program as well as a point of contact for questions and problems with SNAPP training
  • Administrative-develop work schedules, conduct vacation and shift bidding Aptitude for learning and retaining computer programs such as LMS, Word, Excel, Access, Outlook, World Tracer, Cornerstone, Delta Term, Timatic Management, Fastrak and SNAPP
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Adaptive team player
  • Focused on customer satisfaction
  • Drug safety
  • Intravenous admixture preparation
  • Supply Restocking
  • Medication Dispensing
  • Order Verification
  • Prescription Filling
  • Insurance Billing
  • Product Recommendations
  • Product restocking
  • Payment Processing
  • ID Verification
  • Drawer balancing
  • POS Systems
  • Cash Handling
  • Customer Assistance

Accomplishments

    Certifications have included Complaint Resolution Officer, Ground Security Coordinator, Learning Trainer Administrator, ASSIST/Care team member

    and Delta Chair club nominee.

Languages

Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional

Timeline

Pharmacy Technician

CVS Pharmacy
03.2022 - Current

Cashier

HEB Grocery Store
09.2017 - 03.2021

Bachelor of Science - Nursing

University of Houston

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Salena Bains