Salena De La O Garcia
Kansas City,MO
Summary
Industrious administrative professional with over 2 years of proven organizational, ability to handle critical situations, time management and multitasking abilities in an office setting or call center environment. Consistently seeks ways to increase office efficiency, boost productivity with exceptional clerical support, and always looking for new ways to provide world class customer support putting the public first.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/ Call Taker
CVS Caremark
KCMO, MO
10.2023 - Current
- Provided customer service support for incoming calls and emails up to 50 calls per day.
- Educated customers on product features and benefits of their insurance drug prescription plan.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health benefits.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Kept up to date on changes in insurance coverage policies related to prescriptions.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Responded to telephone inquiries and provided information about order status, payment methods, and prescriptions sent in by providers.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Project Assistant/ Family Owned Business
Krown City Concrete
Kansas City, MO
05.2022 - Current
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Developed processes and procedures to ensure efficient workflow of projects.
- Assisted Project Manager in preparing project plans, schedules, and budgets.
- Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
- Managed project calendars, adjusting timelines and ensuring adherence to deadlines.
- Negotiated pricing and terms with existing vendors on behalf of the company.
- Maintain records of completed jobs for future reference purposes.
- Resolved customer service issues as needed.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates, and service obligations to customers and contractors.
- Created presentations, proposals, and price quotes to present to potential clients.
- Developed and presented price quotes to customers to estimate costs.
Administrative Assistant/Receptionist
Alexander Company
Kansas City, MO
12.2022 - 05.2023
- Greeted and directed visitors to appropriate personnel and answered average of 30-60 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Received and screened incoming calls and visitors, alerting management to priority matters.
Customer Service Specialist
NPC International Inc.
Independence, MO
01.2019 - 12.2021
- Answered incoming customer inquiries regarding product and service information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Maintained knowledge of current menu items and promotions.
- Assisted management with monthly inventory control and weekly stock ordering.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
Education
Microsoft Office Specialist Certification
Northwest Missouri State University
Kansas City10-2024
Associate of Applied Science -
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Office Software
- Scheduling and Calendar Management
- Clerical Support
- World Class Customer Support
- 60 Wpm Typing
- Microsoft Applications
- Excellent phone etiquette
- Administrative Support
- Data Entry
- Strong Problem Solving Skills
Timeline
Customer Service Representative/ Call Taker
CVS Caremark
10.2023 - Current
Administrative Assistant/Receptionist
Alexander Company
12.2022 - 05.2023
Project Assistant/ Family Owned Business
Krown City Concrete
05.2022 - Current
Customer Service Specialist
NPC International Inc.
01.2019 - 12.2021
Microsoft Office Specialist Certification
Northwest Missouri State University
Associate of Applied Science -
Metropolitan Community College - Kansas City
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