Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Salena Ithurria

Moriarty,NM

Summary

Professional with strong background in project support, ready to drive results and adapt to changing needs. Demonstrates exceptional skills in team collaboration, problem-solving, and effective communication. Known for reliability, organizational excellence, and ability to manage multiple priorities seamlessly. Equipped to support project success through strategic planning and meticulous execution.

Overview

4
4
years of professional experience

Work History

Project Support Professional

Lowe's Home Centers, LLC
05.2021 - Current
  • Implemented innovative tracking methods for consistently meeting project deadlines and goals.
  • Acted as a liaison between project teams and clients, fostering positive relationships through clear communication channels.
  • Conducted thorough risk assessments to proactively address potential issues before they impacted projects.
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
  • Coordinated cross-functional teams to achieve seamless project execution and timely completion.
  • Enhanced project efficiency by streamlining communication and collaboration between team members.
  • Ensured compliance with company policies and regulations throughout all stages of the project lifecycle.
  • Developed comprehensive project documentation, facilitating smooth handovers and knowledge transfer.
  • Improved overall team productivity with effective time management strategies and task prioritization.
  • Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Served as a subject matter expert within multiple projects, offering valuable insights that contributed to overall success.

Customer Experienced Professional

Lowe's Home Centers, LLC
08.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Education

No Degree - Medical Assisting

Brookline College
Albuquerque, NM
01-2019

High School Diploma -

Century High School
Los Lunas, NM
05-2013

Skills

  • Software Knowledge
  • Documentation Management
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Team Leadership
  • Active Listening
  • Adaptability and Flexibility
  • Customer Relationship Management
  • Multitasking Abilities

Accomplishments

  • Achieved being ranked #2 on our Performance Score Board out of 115 team members by completing Lowe's processesand procedures with accuracy and efficiency.

Timeline

Project Support Professional

Lowe's Home Centers, LLC
05.2021 - Current

Customer Experienced Professional

Lowe's Home Centers, LLC
08.2020 - Current

No Degree - Medical Assisting

Brookline College

High School Diploma -

Century High School

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Salena Ithurria