Salena Kelley
Kittrell,NC
Summary
Administrative Associate :
Highly organized and detail-oriented Administrative Associate with over 5 years of experience in providing exceptional administrative support and customer service. Proficient in managing office operations, scheduling, data entry, and customer inquiries. Demonstrated ability to work under pressure, resolve problems efficiently, and communicate effectively with diverse personalities. Skilled in Microsoft Office, administrative tasks, and maintaining a professional demeanor. Proven track record in contributing to repeat business and ensuring smooth office functionality. Ready to leverage skills and experience to contribute to a dynamic team. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Taylor's Home Inspection
2023.02 - 2023.11
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Healthcare Customer Service Representative
Rem X
2020.11 - 2022.02
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded proactively and positively to rapid change.
Telephone Interviewer
Dynata ShiftSmart
2020.07 - Current
- Made outbound phone calls to collect information from participants.
- Completed surveys by rechecking contact information before ending each call
- Conducted interviews with participants to assess eligibility
Customer Service Representative
Adecco
2017.10 - 2018.02
- Assist member with their plan by educating them of their benefits collecting premiums and resolve customer problems.
Customer Service Representative
Insight Pest Solutions
2017.05 - 2017.08
- Assist customers with pest control account services over the telephone with payments setting up appointment, resolve issues, maintain clean cubicle.
Mail Sorter
Lyneer Staffing Solutions
2016.10 - 2016.12
- Sort mail so it goes to correct Station so it be delivered accurate at ups location in Butner NC
- Work at fast paste but still provide quality work Keep my work space clean.
Operations Manager
Self Employed
Henderson , NC
2016.02 - 2016.10
- Help customers repair their credit.
Sitter/CNA
Medical Staffing Network
2012.02 - 2014.02
- Observed mental patients for 8 to 12 hour shifts
- Assured patients were safe throughout entire shift
- Documented activities and reported to nurse on duty
- Assisted patients with daily living needs.
Healthcare Customer Service Representative
Conduent
2022.08 - 2022.12
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
No Degree - Business Administration And Management
Western Governors University
Salt Lake City, UT05.2025
High School Diploma -
Vance-Granville Community College
Henderson, NC05.2005
Skills
- Customer Service
- Typing 30 WPM
- Computer Literacy
- Data Entry
- Call Center Operations
- Administrative Support
- MS Office
- Call center processes
- Database Management
- Database recordkeeping
- Team Collaboration
- Problem-Solving
- Benefits Verification
Timeline
Administrative Assistant
Taylor's Home Inspection
2023.02 - 2023.11
Healthcare Customer Service Representative
Conduent
2022.08 - 2022.12
Healthcare Customer Service Representative
Rem X
2020.11 - 2022.02
Telephone Interviewer
Dynata ShiftSmart
2020.07 - Current
Customer Service Representative
Adecco
2017.10 - 2018.02
Customer Service Representative
Insight Pest Solutions
2017.05 - 2017.08
Mail Sorter
Lyneer Staffing Solutions
2016.10 - 2016.12
Operations Manager
Self Employed
2016.02 - 2016.10
Sitter/CNA
Medical Staffing Network
2012.02 - 2014.02
No Degree - Business Administration And Management
Western Governors University
High School Diploma -
Vance-Granville Community College
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