Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Salena McFail

Hyattsville,MD

Summary

Organized and dependable professional with over 13 years of experience in high-volume hospitality, including restaurant management, staff coordination, guest services, and scheduling. Adept at handling fast-paced environments, leading teams, and resolving issues with professionalism and care. Seeking a transition into an administrative role, proven communication, organizational, and multitasking skills can directly support operational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

Bluejacket Brewery
Washington, DC
08.2024 - Current
  • Engaged with customers to provide excellent service and recommendations.
  • Prepared and served a variety of craft beers to customers.
  • Operated cash register and processed customer payments efficiently.
  • Participated in training sessions on beer styles and brewing techniques.
  • Processed payments accurately and efficiently with POS system.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Bar Manager

Bar Deco
Washington, DC
12.2015 - 11.2023
  • Managed bar operations to ensure smooth service and customer satisfaction.
  • Supervised staff, providing training and support to enhance performance.
  • Developed cocktail menus that reflected seasonal ingredients and trends.
  • Implemented safety protocols to ensure compliance with health regulations.
  • Resolved customer complaints promptly to maintain a positive atmosphere.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Shift Manager

Uno's Chicago Grill
Washington, DC
10.2011 - 12.2015
  • Supervised daily operations and ensured team adherence to company policies.
  • Trained new employees on safety protocols and operational procedures.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Taught staff upselling techniques to meet revenue targets.
  • Managed daily opening and closing operations and ensured timely store readiness.

Education

Associate of Science -

University of District of Columbia CC
Washington, DC
12-2020

Skills

  • POS operations
  • Customer relationship management
  • Staff scheduling
  • Effective communication
  • Team leadership
  • Conflict resolution
  • Training development
  • Food safety
  • Decision-making
  • Cash handling
  • Problem solving

Certification

  • ABRA License

Timeline

Bartender

Bluejacket Brewery
08.2024 - Current

Bar Manager

Bar Deco
12.2015 - 11.2023

Shift Manager

Uno's Chicago Grill
10.2011 - 12.2015

Associate of Science -

University of District of Columbia CC

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