Salena Ortiz
Fort Worth,Texas
Summary
Hard-working Business Administration major currently attending Texas Woman's University. Aiming to leverage a proven knowledge of back office operations, customer service, and productivity and performance management skills to successfully fill the role at Fidelity Investments. Frequently praised as detail-oriented by peers, Can be relied upon to help this company achieve its goals.
Overview
12
12
years of professional experience
Work History
Medical Clerk
Assured Imaging
02.2024 - Current
- Efficiently managed patient scheduling, check-ins, and insurance verification processes
- Assisted healthcare providers with administrative tasks such as filing, data entry, and correspondence
- Communicated effectively with patients, families, and other healthcare professionals to provide excellent customer service
- Participated in training sessions to stay current on medical office policies, procedures, and regulations
Seasonal Stocker and Gift Wrapper
Neiman Marcus
10.2023 - 01.2024
- Assisted customers with gift wrapping services and provided exceptional customer service
- Worked collaboratively with team members to meet seasonal demands and maintain positive work environment
- Maintained cleanliness and organization of stockroom to facilitate smooth stocking process
- Wrapped gifts with precision and attention to detail, ensuring customer satisfaction
Customer Relationship Advocate
Fidelity Investments
12.2022 - 05.2023
- Committed to delivering excellent customer service while working in fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Skilled in using various software applications and programs including Microsoft Office.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Personal Assistant
Manley Real Estate and Brokerage
02.2021 - 04.2022
- Managed high-priority and confidential information.
- Organized critical financial documents and receipts.
- Answered calls and emails from clients and delivered messages on behalf of executives.
- Communicated well with clients in writing, by phone, and in person.
Photographer
Freelance Photographer
10.2012 - 12.2020
- Photographed weddings and receptions, offering competitively priced photo packages to meet diverse budgets.
- Performed maintenance tasks necessary to keep equipment working properly.
- Consulted with potential clients to discuss needs and schedule photo shoots.
- Edited and retouched images to meet client expectations.
Administrative Assistant
Liberty Tax
01.2018 - 05.2019
- Assisted executive management team in making informed decisions by providing timely and accurate administrative support.
- Greeted and screened visitors to direct them to correct employee or office.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when equipment malfunctions.
Education
Business Administration -
Texas Woman's University
Denton, TX06.2025
Skills
- Problem-Solving Ability,
Administrative and Office Support, Computer Proficiency, People Skills, Attention to Detail, Organizational Know how
- Medical Records, Scheduling, Communication, Insurance Verification, Documentation, Data Entry, Medical Terminology
Timeline
Medical Clerk
Assured Imaging
02.2024 - Current
Seasonal Stocker and Gift Wrapper
Neiman Marcus
10.2023 - 01.2024
Customer Relationship Advocate
Fidelity Investments
12.2022 - 05.2023
Personal Assistant
Manley Real Estate and Brokerage
02.2021 - 04.2022
Administrative Assistant
Liberty Tax
01.2018 - 05.2019
Photographer
Freelance Photographer
10.2012 - 12.2020
Business Administration -
Texas Woman's University