Salena Ortiz
Fort Worth,Texas
Summary
Hard-working Business Administration major currently attending Texas Woman's University. Aiming to leverage a proven knowledge of back office operations, customer service, and productivity and performance management skills to successfully fill the role at Fidelity Investments. Frequently praised as detail-oriented by peers, Can be relied upon to help this company achieve its goals.
Overview
12
12
years of professional experience
Work History
Medical Clerk
Assured Imaging
Fort Worth, TX
02.2024 - Current
- Efficiently managed patient scheduling, check-ins, and insurance verification processes
- Assisted healthcare providers with administrative tasks such as filing, data entry, and correspondence
- Communicated effectively with patients, families, and other healthcare professionals to provide excellent customer service
- Participated in training sessions to stay current on medical office policies, procedures, and regulations
Seasonal Stocker and Gift Wrapper
Neiman Marcus
Fort Worth, TX
10.2023 - 01.2024
- Assisted customers with gift wrapping services and provided exceptional customer service
- Worked collaboratively with team members to meet seasonal demands and maintain positive work environment
- Maintained cleanliness and organization of stockroom to facilitate smooth stocking process
- Wrapped gifts with precision and attention to detail, ensuring customer satisfaction
Customer Relationship Advocate
Fidelity Investments
12.2022 - 05.2023
- Committed to delivering excellent customer service while working in fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Skilled in using various software applications and programs including Microsoft Office.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Personal Assistant
Manley Real Estate and Brokerage
02.2021 - 04.2022
- Managed high-priority and confidential information.
- Organized critical financial documents and receipts.
- Answered calls and emails from clients and delivered messages on behalf of executives.
- Communicated well with clients in writing, by phone, and in person.
Photographer
Freelance Photographer
10.2012 - 12.2020
- Photographed weddings and receptions, offering competitively priced photo packages to meet diverse budgets.
- Performed maintenance tasks necessary to keep equipment working properly.
- Consulted with potential clients to discuss needs and schedule photo shoots.
- Edited and retouched images to meet client expectations.
Administrative Assistant
Liberty Tax
01.2018 - 05.2019
- Assisted executive management team in making informed decisions by providing timely and accurate administrative support.
- Greeted and screened visitors to direct them to correct employee or office.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when equipment malfunctions.
Education
Business Administration -
Texas Woman's University
Denton, TX06.2025
Skills
- Problem-Solving Ability,
Administrative and Office Support, Computer Proficiency, People Skills, Attention to Detail, Organizational Know how
- Medical Records, Scheduling, Communication, Insurance Verification, Documentation, Data Entry, Medical Terminology
Timeline
Medical Clerk
Assured Imaging
02.2024 - Current
Seasonal Stocker and Gift Wrapper
Neiman Marcus
10.2023 - 01.2024
Customer Relationship Advocate
Fidelity Investments
12.2022 - 05.2023
Personal Assistant
Manley Real Estate and Brokerage
02.2021 - 04.2022
Administrative Assistant
Liberty Tax
01.2018 - 05.2019
Photographer
Freelance Photographer
10.2012 - 12.2020
Business Administration -
Texas Woman's University