Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Salena Perkins

Stockbridge ,GA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lounge Operations Manager

Stanley’s Cigar Lounge
09.2021 - Current
  • Assisted in daily operations, ensuring smooth lounge functionality.
  • Learned and implemented safety protocols for guest and staff well-being.
  • Supported owner in organizing events and activities for guests.
  • Collaborated with team members to maintain cleanliness and aesthetic appeal.
  • Provided exceptional customer service, addressing guest inquiries effectively.
  • Maintained inventory levels, facilitating timely restocking of supplies.
  • Ensured compliance with local laws and regulations pertaining to food safety standards, alcohol service requirements, and other relevant areas.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to owner with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented effective cost control measures that reduced operational expenses while maintaining service quality.
  • Trained and mentored new hires on lounge policies and procedures, fostering a culture of teamwork and excellence.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Optimized staff scheduling to ensure seamless operations during peak hours, resulting in increased efficiency.

General Manager

Wendys
12.2007 - 02.2021
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Managed staff scheduling, optimizing labor resources for peak business hours.
  • Implemented training programs, enhancing team performance and operational expertise.

  • Oversaw compliance with health and safety regulations, maintaining a safe workplace environment.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Education

GED -

Hearts To Nourish Hope
Riverdale Ga

No Degree - Culinary Arts

Atlanta Technical College
Atlanta, GA

Skills

  • Food safety training
  • Safety procedures- Serve Safe Certified and certified Serve Safe Proctor
  • Foodborne illness prevention
  • Cross-contamination prevention
  • Personal hygiene monitoring
  • Using POS systems - Trained and efficient on Aloha, Toast and Clover
  • Multitasking and time management
  • Efficient cash handling
  • Team leadership
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Staff development
  • Shift scheduling
  • Employee onboarding
  • Recruiting and interviewing

Accomplishments

  • Supervised team of 10-15 staff members.
  • Achieved Grade A from local Health Department during yearly inspections.
  • Trained team members on using POS systems accurately and efficiently.

Certification

  • Serve Safe Certified
  • Certified Serve Safe Proctor
  • Trained on POS systems including Aloha, Clover and Toast.

Timeline

Lounge Operations Manager

Stanley’s Cigar Lounge
09.2021 - Current

General Manager

Wendys
12.2007 - 02.2021

GED -

Hearts To Nourish Hope

No Degree - Culinary Arts

Atlanta Technical College

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