Salena Stallworth
Pensacola,FL
Summary
Dynamic Member Service Representative with extensive experience at Navy Federal Credit Union, adept at fraud detection and risk assessment. Proven ability to analyze data and resolve disputes, enhancing operational efficiency. Skilled in transaction processing and committed to delivering exceptional service while fostering strong customer relationships.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
05.2024 - Current
- Account shutdown/Account Compromise
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
Member Service Representative ( CONTRACTOR)
Navy Federal Credit Union
05.2024 - 11.2024
- Credit card/debit card fraud
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Paid attention to detail while completing assignments.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education Consultant
Abeka.org
10.2020 - 11.2023
- Integrated with educators to create successful teaching aids and instructional materials, assisting learners.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Helped students explore concepts with engaging, learning-focused activities.
- Created lessons and online testing materials to facilitate remote learning.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Medical Assistant
Pro Health
05.2018 - 12.2018
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical Assistance
Virginia College
Pensacola, FL09-2018
Escambia High School
Pensacola, FL05-2012
Skills
- Member correspondence
- Dispute resolution
- Call center experience
- Transaction processing
- Banking
- Document processing
Timeline
Member Service Representative
Navy Federal Credit Union
05.2024 - Current
Member Service Representative ( CONTRACTOR)
Navy Federal Credit Union
05.2024 - 11.2024
Education Consultant
Abeka.org
10.2020 - 11.2023
Medical Assistant
Pro Health
05.2018 - 12.2018
Medical Assistance
Virginia College
Escambia High School
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