Salena Trice
St. Paul Mn,MN
Summary
Dynamic leader and effective communicator with a proven track record of exceeding sales goals at US Bankcorp by leveraging exceptional motivational skills and time management. Demonstrated adaptability and leadership in fast-paced environments across healthcare and hospitality, enhancing client satisfaction and team productivity. Skilled in strategic planning and CRM systems, consistently driving growth and innovation.
Overview
8
8
years of professional experience
Work History
PCA
Accra Care
12600 Whitewater Dr #100 Minnetonka Mn 55343
08.2017 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Med Aid
Sunlight Senior Living
400 Western Ave
03.2022 - 03.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Employed time management skills to prioritize tasks effectively without compromising patient care quality.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
Housekeeping Supervisor
Treasure Island Resort and Casino
5734 Sturgeon Lake Rd Welch Mn 55089
05.2019 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Adhered to safety protocols by enforcing proper equipment usage.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Outbound Sales Representative
US Bankcorp
60 Livingston Ave W St. Paul 55116
07.2016 - 09.2018
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.
- Leveraged customer feedback to relay product improvement suggestions to the development team, driving continuous innovation and maintaining a competitive edge in the market.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Negotiated favorable contract terms with prospective customers, securing long-term partnerships that contributed significantly to overall business growth.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
- Actively sought opportunities for professional growth through attendance at relevant conferences or workshops within the field.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Implemented upselling techniques to increase revenue and move product.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
Diploma -
Central Highschool
275 Lexington Pkwy N St. Paul Mn 5510406.2014
Skills
- Adaptable
- Time Management
- Motivational Skills
- Clear Communication
- Reliable
- Leadership
- Outgoing
Timeline
Med Aid
Sunlight Senior Living
03.2022 - 03.2024
Housekeeping Supervisor
Treasure Island Resort and Casino
05.2019 - 12.2021
PCA
Accra Care
08.2017 - Current
Outbound Sales Representative
US Bankcorp
07.2016 - 09.2018
Diploma -
Central Highschool