Salena Villagomez

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

• Improved patient care by assisting veterinarians in diagnosing and treating animals.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
• Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
• Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.

Launched community educational opportunities through workshops, Highlighting research and treatment.

Developed and successfully promoted a hearing health provision that partnered with companies to offer employees and family members complimentary evaluations and consultations.

Conducted nursing home workshops to educate direct care staff on handling impaired clients and hearing instruments.

Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

• Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
• Streamlined front desk operations for increased efficiency and improved guest experiences.
• Reduced guest complaints with proactive problem-solving and timely communication.
• Mentored junior staff members to enhance their customer service skills and professional development.
• Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
• Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
• Oversaw inventory management for the concierge department, maintaining adequate supplies while minimizing costs.
• Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.