SALENE BLACKSHEAR-POWELL
Sicklerville,NJ
Summary
Proven skills in benefits administration, employee relations and application coordination. Knowledgeable about program changes, enrollment periods and contract negotiation. Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping and compliance requirements. Advanced organizational, problem-solving and relationship-building skills developed over 10+ career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resource position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Internship/Adult Juvenile Probation Officer
Burlington Vicinage
09.2018 - 05.2019
- Completed 10-15 reports on behalf of the court and associated legal entities.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Screened offender referrals and completed intake interviews and paperwork.
- Conducted investigations into violations and other allegations.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Tracked assigned juvenile movements and adherence to probation requirements.
Internship/Client Service Agent
Center For Family Services, Access Center
01.2018 - 05.2018
- Managed over 10-15 customers every day with a positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
HR BENEFITS COORDINATOR
PHILADELPHIA NURSING HOME/FAIRMOUNT LONGTERM CARE
06.2022 - 12.2022
- June 1, 2022, to December, 2022|
- Managed and processed requests under the Family and Medical Leave Act
- Managed and reported incidents for worker's compensation (WC)
- Processed Consolidated Omnibus Budget Reconciliation Act (COBRA) Insurance continuation offers
- Processed verification of eligibility for the Affordable Care Act (ACA)
- Adhered to Equal Employment Opportunity Commission (EEOC) complaints
- Did monthly reporting on Occupational Safety and Health Administration (OSHA) incidents
- Facilitated department training on How to Reduce Accidents in the Workplace
- Managed 277 employees across compensation, benefits, HRIS, and payroll departments for optimal productivity.
- Facilitated open enrollment processes and coordinated paperwork to assist employees with benefit options.
- Conducted benefits presentations for new hires, individuals, and groups of employees.
- Partnered with HR manager to coordinate onsite benefits vendor meetings, wellness fairs, and related events.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into ADP.
BENEFITS ADMINISTRATOR II
CONDUENT BUSINESS SOLUTIONS, LLC
07.2020 - 05.2022
- Responsible for providing strategic relationship services to management and clients
- Responsible for coordinated service and placement of employees in correct benefit options
- Responsible for consulting with 20-25 employees regarding insurance coverage and services
- Responsible for the employee's understanding and needs
- Focused on delivering exceptional customer service while working in a fast-paced environment with minimal supervision
- Responsible for the intake of Death calls related to employees and dependents of employees
- Responsible for hard copy case materials, using Adobe for soft copy, copy checking, setting up and maintaining files.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Located providers for employee medical, dental and life.
SENIOR BENEFITS ADMINISTRATOR
XEROX FAMILY OF COMPANIES
06.2016 - 11.2016
- Processed health and welfare annual enrollment benefits for 30 + members.
- Processed defined benefits for lump sum distributions
- Ensured accuracy and completion of benefits applications and documents
- Managed employee benefits, worker's compensation, health, and pension programs, and 401(k) plan.
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
BENEFITS CONSULTANT
PARTICIPANT SERVICE REPRESENTITIVE
05.2013 - 08.2015
- Managed employee benefits, worker's compensation, health, and pension programs, and 401(k) plans
- Ensured accuracy and completion of benefits applications and documents
- Coordinated responses to employee questions regarding loans and early distributions, and resolutions of any issues
- Prepared correspondence, performed benefit accounting, and financial documents for analysis
- Performed active listening to deliver exceptional service to each customer.
- Intake 15-20 clients.
Senior Benefits Administrator
ACS Xerox
09.2009 - 11.2011
- Managed employee benefits program, working with vendors, providers, and staff to maintain a strong portfolio of insurance and retirement options.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Calculated deductions and disability payments.
- Evaluated data, identified trends, and recommended changes in compensation structures
- Intake of 20-25 calls
Technical Service Advisor
Independence Blue Cross Blue Shield
09.1999 - 07.2009
- Served as the primary point of contact for 15 employees.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Led training efforts to 15 empower personnel to resolve technical issues without submitting support tickets.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
Education
Bachelor of Arts - Human Services
Rowan University
Mullica Hill, Glassboro, NJ05.2019
Associate of Arts - Human Services
Camden County College| 200 College Dr
Blackwood, NJ05.2017
Skills
- Heavy Customer Service
- New Employee Orientation
- Health Insurance Plan Knowledge
- Administrative Support
- Enrollment Assistance
- Federal Laws
- Eligibility Monitoring
- Verbal and Written Communication
Affiliations
Prince Hall Order of the Eastern Star
Timeline
HR BENEFITS COORDINATOR
PHILADELPHIA NURSING HOME/FAIRMOUNT LONGTERM CARE
06.2022 - 12.2022
BENEFITS ADMINISTRATOR II
CONDUENT BUSINESS SOLUTIONS, LLC
07.2020 - 05.2022
Internship/Adult Juvenile Probation Officer
Burlington Vicinage
09.2018 - 05.2019
Internship/Client Service Agent
Center For Family Services, Access Center
01.2018 - 05.2018
SENIOR BENEFITS ADMINISTRATOR
XEROX FAMILY OF COMPANIES
06.2016 - 11.2016
BENEFITS CONSULTANT
PARTICIPANT SERVICE REPRESENTITIVE
05.2013 - 08.2015
Senior Benefits Administrator
ACS Xerox
09.2009 - 11.2011
Technical Service Advisor
Independence Blue Cross Blue Shield
09.1999 - 07.2009
Bachelor of Arts - Human Services
Rowan University
Associate of Arts - Human Services
Camden County College| 200 College Dr
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