Saleta Ortiz
St Paul,MN
Summary
Knowledgeable team member with solid background in warehouse work, customer service, and sales; mainly child development and educational activities. Successfully creating engaging learning experiences and maintaining a nurturing environment. Also demonstrating ability to communicate effectively with both children and parents, fostering supportive community.
Overview
9
9
years of professional experience
Work History
DAY CARE TEACHER
Day Care
01.2024 - 12.2024
- Assisted in the development of motor, cognitive, social, emotional, and language skills
- Encouraged children's creativity and problem-solving skills through play-based activities
- Incorporated music, art, and play into daily activities
- Developed and implemented classroom activities to engage, & educate toddlers
- Encouraged children to interact with each other in a positive healthy manner
- Supervised indoor and outdoor play activities in a safe environment
- Attended and participated in staff trainings, meetings and professional development activities
WAREHOUSE ASSOCIATE
Warehouse
06.2022 - 12.2023
- Received, verified, and stored incoming material daily
- Selected required quantity of material for processing
- Ensured that all merchandise was safely and securely packaged and labeled for shipping
- Recorded data in inventory and logistics software programs
- Executed necessary paperwork for incoming and outgoing shipments
- Assisted in the preparation of orders for shipment by labeling, sorting, and organizing inventory items
- Used RF scanners to accurately track and update inventory
- A proactive team member by offering assistance
CUSTOMER SERVICE REP.
Customer Service
03.2021 - 05.2022
- Created Microsoft Excel spreadsheets to track each persons data to ensure everything gets completed on time
- Assisted applicants in navigating the company website and applying online
- Worked with clients in past due rental or payment status to negotiate solutions that prevented eviction
- Assisted clients with technical issues
- Delivered exceptional customer service by answering any concerns a person may have and resolving complaints in a timely and accurate manner
- Handled customer inquiries and complaints in a professional and courteous manner while providing patience and understanding
- Maintained client records and provided accurate and timely reports to my supervisors at the end of the day
- Managed a high-volume of incoming calls daily, anywhere between 70-100 per day
CUSTOMER SERVICE REP.
Rent Help 211
06.2019 - 05.2022
- My job was to help callers over the phone with their rental assistance forms
- It was a call center position from home so I'd answer 30-40 calls daily
- My duties included helping applicants fill out their application and or answer any questions or concerns that they had regarding the program
- I'd also provide next steps, knowledge about our program and information pertaining their applications along with all the other resources that we had available for applicants
- Besides answering incoming calls I'd also make outgoing calls and leave voicemail messages to applicants at the end of each day
Press Brake Operator
Klesk Metal Stamping Co.
10.2018 - 05.2019
- I'd operate different types of press machines, form pieces then sort them
- I'd keep track of all my work on process sheets
- I'd use tools to fuse and deburr metal
- I always made sure my area was clean and clear of anything and wore my safety gear every time
- I'd assist my co-workers on completing projects they've been working on
- I'd inspect parts for errors and fill out paperwork
Picker/Packer
Sleep Number
04.2016 - 01.2018
- I’d get a cart and pick items off of shelves to be packed repeatedly throughout the day
- If I wasn’t picking I was at a station packing items into boxes to be shipped off
- I’d use pallets jacks to move stock around the building
- Every time new stock came in I'd sort it out and put them wherever they needed to go
- After the day is done I'd sweep and break down boxes
Education
Associate of Arts - General Studies
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Time management
- Child safety
- Cleaning and sanitation
- Lesson planning
Timeline
DAY CARE TEACHER
Day Care
01.2024 - 12.2024
WAREHOUSE ASSOCIATE
Warehouse
06.2022 - 12.2023
CUSTOMER SERVICE REP.
Customer Service
03.2021 - 05.2022
CUSTOMER SERVICE REP.
Rent Help 211
06.2019 - 05.2022
Press Brake Operator
Klesk Metal Stamping Co.
10.2018 - 05.2019
Picker/Packer
Sleep Number
04.2016 - 01.2018
Associate of Arts - General Studies
Minneapolis Community And Technical College
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