Saletha Pierce
Arlington,VA
Summary
Results-driven Regional Property Manager with 10 years of experience overseeing and managing multiple affordable properties within eastern region . Proven success in optimizing property operations, controlling expenses, and enhancing tenant satisfaction. Skilled in developing and implementing leasing and marketing strategies to attract and retain tenants. Strong leadership abilities in supervising property managers and maintenance staff to ensure properties are well-maintained and in compliance with regulations. Possess a comprehensive understanding of property management principles, local regulations, and market trends. Dedicated to providing safe, appealing housing options while maximizing profitability and asset value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Affordable Regional Property Manager
Redwood Communities
04.2024 - Current
- Supervising property managers and maintenance staff at each property in the region.
- Ensuring that properties are well-maintained, safe, and in compliance with all regulations.
- Managing budgets, financials, and expenses for each property.
- Developing and implementing leasing and marketing strategic to attract new tenants.
- Handling tenant and resident relations, addressing any complaints or issues that may arise.
- Negotiating and executing contracts with vendors and service providers.
- Conducting regular property inspections and audits to assess property conditions and address any maintenance or repair needs.
- Collaborating with upper management to develop and implement regional property management goals and strategic.
Regional Property Manager
MMS Group Management
12.2020 - 01.2024
- Oversee 14 affordable property assets within a regional multi-state portfolio
- Develop, implement, and evaluate marketing plans for each property with on-site team assistance
- Coordinate rehabilitation projects, including planning, vendor engagement, bidding, progress inspections, timelines, and approval of completed projects
- Monitor collections, collection loss, vacancy reports, court filings, etc., through computer-generated and manual reporting systems, conversations, and meetings
- Review and take appropriate action on resident transfer requests
- Assist and direct in the development of the annual budget
- Monitor budget through monthly reports and provide input regarding status as needed
- Ensure proper processing of resident lease terminations and grievance hearings
- Oversee lease enforcement, providing information and assistance as needed
- Engage with residents, resident organizations, and external agencies to receive input, assess needs, and address concerns
- Cooperate with service providers to deliver services to residents
- Oversee the schedule for emergency on-call responsibility and compliance
- Assist subordinates in handling complex resident issues by offering alternatives and direct assistance when needed
- Prepare and submit monthly reports detailing occupancy and fiscal performance
- Participate in pre-employment interviews and make hiring recommendations
- Monitor the performance of subordinates through periodic inspections and information reports
- Review and approve time, leave reports, and leave requests for assigned staff
- Coordinate training programs for new and current employees
- Ensure adequate staffing across all properties
- Prepare and review performance appraisals and discuss with subordinates
- Counsel employees on job performance and document in accordance with procedures
- Recommend disciplinary actions as needed
- Oversee safety programs and training initiatives for maintenance
- Review and approve property invoices, resident refunds, leasing commissions, and monitor the use of credit cards issued to on-site employees.
Regional Property Manager
TM Association
11.2016 - 11.2020
- Directed and supervised operations of 10 properties managing multifamily affordable housing communities and conventional apartments
- Ensured compliance with housing programs, financial reporting, and overall team operations
- Provided monthly asset and development performance reports and proposed asset improvement initiatives
- Facilitated discussions on planning efforts and addressed potential challenges for internal reports and new initiatives
- Fostered relationships with community organizations and stakeholders to enhance property visibility and resident services
- Spearheaded training and development programs for on-site staff to improve operational efficiencies and customer service
- Conducted annual property inspections and ensured compliance with all regulatory requirements
- Managed budget preparation and monitored financial performance to meet organizational goals
- Developed and implemented strategic plans for asset repositioning and property improvements.
Portfolio Property Manager
Edgewood Management
09.2013 - 10.2016
- Oversee Diverse Portfolio: Managed a diverse portfolio of 6 properties, including residential, commercial, and mixed-use assets
- Financial Management: Developed and managed annual operating budgets, monitored financial performance, and implemented cost-saving strategies
- Tenant Relations: Fostered strong relationships with tenants, addressing concerns promptly, and ensuring high levels of tenant satisfaction and retention
- Lease Administration: Negotiated lease terms, managed lease renewals and terminations, and ensured compliance with lease agreements
- Maintenance Oversight: Coordinated maintenance and repair activities, conducted regular property inspections, and ensured properties met safety and quality standards
- Vendor Management: Negotiated contracts with vendors and service providers, ensuring high-quality and cost-effective services
- Marketing and Leasing: Developed and executed marketing strategies to attract and retain tenants, including digital marketing, open houses, and promotional events
- Reporting and Documentation: Prepared and presented monthly and quarterly performance reports to stakeholders, highlighting key metrics and operational achievements
- Regulatory Compliance: Ensured compliance with all local, state, and federal regulations, including housing laws and property codes
- Team Leadership: Supervised a team of property managers and support staff, providing training, performance evaluations, and professional development opportunities.
Education
Bachelor of Science, Business Administration -
Lincoln University
01.2005
Skills
- RealPage OneSite Affordable
- Yardi Property Management Software
- TRACS/IMAX
- WTCMS
- MRI
- Boston Post
- Microsoft Office Suite
- Share Point
- Teams
Certification
- NAHMA’s Specialist in Housing Credit Management (SHCM)
- COS (Certified Occupancy Specialist)
- Training with VHDA
Awards
- Excellence in Customer Service — 2012
- Leasing Award of the Year
- Property Performance of the Year
Timeline
Affordable Regional Property Manager
Redwood Communities
04.2024 - Current
Regional Property Manager
MMS Group Management
12.2020 - 01.2024
Regional Property Manager
TM Association
11.2016 - 11.2020
Portfolio Property Manager
Edgewood Management
09.2013 - 10.2016
Bachelor of Science, Business Administration -
Lincoln University
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