Salethia Watson
Management
Beaufort,SC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Assistant Customer Service Manager
Foodlion Grocery Store
Beaufort, South Carolina
10.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assistant Store Manager
Goodwill
Bluffton, South Carolina
01.2023 - 01.2024
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Club Supervisor
Crossmark Sales and Marketing
Bluffton, South Carolina
07.2021 - 11.2022
- Trained new staff on customer service protocols and operational procedures.
- Assisted in the development of marketing strategies to promote membership growth.
- Managed inventory levels, ordering supplies as needed and ensuring cost-effectiveness.
- Developed weekly schedules for staff, taking into account their availability and skill sets.
- Resolved customer complaints in a timely manner, providing satisfactory solutions whenever possible.
- Coordinated with other departments to provide additional services such as event planning or catering services for private parties held at the club.
- Developed relationships with vendors to secure discounts on supplies or services needed by the club operationally or aesthetically speaking.
- Managed payroll processes for hourly employees, ensuring accurate payment amounts are distributed each pay period in accordance with applicable laws, regulations governing employee wages, benefits packages offered by employers nationwide.
- Responded to customer questions regarding products, prices and availability.
- Coached staff members to develop long-term career goals.
Culinary Instructor/ Kitchen Manager
AMIkids
Seabrook, South Carolina
08.2012 - 08.2020
- Ensured that all kitchen safety policies were followed by staff and students during lessons.
- Maintained an up-to-date knowledge of trends in the culinary industry to ensure course content was relevant to current practices.
- Encouraged creative thinking among students when preparing meals or dishes so they could develop their own unique styles.
- Organized field trips to local businesses related to the culinary arts such as restaurants or catering companies.
- Organized and maintained food truck inventory.
- Coordinated with vendors to ensure timely delivery of supplies and ingredients.
- Maintained a clean and sanitary work environment in accordance with health regulations.
Education
High School Diploma -
South University
Savannah, GASkills
- Team Management
- Inventory Control
- Schedule development
- Operations Management
Affiliations
- Book keeping
- scheduling
- cashiering
- inventory
Timeline
Assistant Customer Service Manager
Foodlion Grocery Store
10.2023 - Current
Assistant Store Manager
Goodwill
01.2023 - 01.2024
Club Supervisor
Crossmark Sales and Marketing
07.2021 - 11.2022
Culinary Instructor/ Kitchen Manager
AMIkids
08.2012 - 08.2020
High School Diploma -
South University
Similar Profiles
Learick LottLearick Lott
Deli Associate at Foodlion Grocery StoreDeli Associate at Foodlion Grocery Store
Jacqueline MayoJacqueline Mayo
Cashier/Scan Analyst at Foodlion Grocery StoreCashier/Scan Analyst at Foodlion Grocery Store
Honesty MaldonadoHonesty Maldonado
Sales Associate at Foodlion Grocery StoreSales Associate at Foodlion Grocery Store
Jaelyn NewmanJaelyn Newman
Cashier at Foodlion Grocery StoreCashier at Foodlion Grocery Store
Haley GatesHaley Gates
Funeral Director and Embalmer Apprentice at Copeland Funeral ServiceFuneral Director and Embalmer Apprentice at Copeland Funeral Service