Salha Aainous
Clear Brook,VA
Summary
Dynamic professional with extensive experience in international recruitment at Shenandoah University, specializing in strategy development and data analysis. Achievements include enhanced recruitment outcomes through innovative solutions and effective team collaboration. Proficient in applicant tracking systems and committed to fostering inclusive environments.
Overview
8
8
years of professional experience
Work History
Assistant Director for International Recruitment
Shenandoah University
Winchester, Virginia
01.2023 - Current
- Attended conferences dedicated to higher education topics such as diversity, international recruitment.
- Developed and implemented international recruitment strategies to identify potential candidates.
- Partnered with various teams within the organization to develop customized solutions for unique challenges related to international recruitment efforts.
- Provided guidance on immigration policies related to international recruitment efforts.
- Managed the recruitment, selection, training and development of staff members.
- Compiled data related to recruitment efforts in order to measure success rates.
- Assisted in developing recruitment plans designed to increase diversity within the student body.
- Researched, identified, and contacted community organizations for recruitment opportunities.
- Prepared monthly reports summarizing recruitment efforts, enrollment numbers and other key performance indicators.
- Managed applicant tracking systems to track progress of candidate applications through the recruitment process.
- Represented the university at various recruitment events targeting prospective international students.
- Assisted with recruitment efforts by attending college fairs throughout the region.
Customer Service Representative
Lowes Home Improvment
Winchester, Virginia
09.2017 - 12.2023
- Assisted customers with inquiries and resolved issues through effective communication.
- Processed orders and returns using the company's internal database system.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Documented customer interactions and maintained accurate records in the CRM system.
- Trained new staff on customer service protocols and best practices for engagement.
- Managed product information updates to ensure accurate customer assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative & Office Support
FEMA
Washington, District of Columbia
06.2022 - 08.2022
- Facilitated and coordinated administrative support for the program.
- Provided administrative support to staff members, including filing, data entry, and other clerical tasks.
Education
Bachelor of Arts - Political Science
Shenandoah University
Winchester, VA12-2022
Bachelor of Arts - Global Studies
Shenandoah University
Winchester, VA12-2022
MBA -
Shenandoah University
Winchester, VAGraduate Certificate - Sustainable Business
Shenandoah University
Winchester, VASkills
- International recruitment and immigration policy
- Applicant tracking systems
- Data analysis and reporting
- Recruitment strategy development
- Customer relationship management
- Staff training and development
- Problem-solving techniques
- Market research and analysis
Affiliations
- Traveling
- Reading
- Exploring local restaurants and businesses
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Assistant Director for International Recruitment
Shenandoah University
01.2023 - Current
Administrative & Office Support
FEMA
06.2022 - 08.2022
Customer Service Representative
Lowes Home Improvment
09.2017 - 12.2023
Bachelor of Arts - Political Science
Shenandoah University
Bachelor of Arts - Global Studies
Shenandoah University
MBA -
Shenandoah University
Graduate Certificate - Sustainable Business
Shenandoah University
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