Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

SALHIYA GHANI

Springfield,USA

Summary

Dynamic leader with extensive experience at Applied Intellect, excelling in case management and staff development. Proven track record in policy compliance and crisis intervention, enhancing service quality and team performance. Skilled in strategic planning and stakeholder communication, fostering strong relationships to drive program success and improve outcomes for vulnerable populations.

Overview

18
18
years of professional experience

Work History

PRS Supervisor

Applied Intellect
06.2024 - Current
  • Lead and supervise a team of level 1 and 2 case workers providing case management services to Unaccompanied Minors, (UC), and their sponsors.
  • Direct and coordinate level 1 and 2 PRS services to UC.
  • Conduct individual and group supervision with staff on a weekly or bi-weekly basis.
  • Review, edit and approve home visit reports and other required documentation.
  • Ensure compliance with Applied Intellect and ORR requirements and policies governing the provision of services and maintain a high standard of quality.
  • Identify staff learning needs, coordinate and conduct training and onboarding of new staff.
  • Provide ongoing leadership, direction, development, coaching, counseling, oversight, clinical guidance, and support to staff to ensure child welfare principles and social work best practices are central components of PRS.
  • Identify partnership opportunities and conduct strategic outreach to local service providers to raise awareness and enhance existing support networks to children and families; and Coordinate and communicate effectively with key stakeholders.
  • Must be available for on-call for the designated region and other regions as needed.

Case Manager Supervisor

CUA
Philadelphia, PA
06.2023 - 06.2024
  • Plans, organizes, and coordinates the activities of a group of case managers in child welfare, occasionally working collaboratively with individuals or teams to successfully complete required tasks.
  • Apply behavioral science concepts and principles in the supervision of a group of case managers.
  • Evaluates social service programs and makes recommendations to improve effectiveness of operations.
  • Effects sound management practices in the administration of social service programs.
  • Analyzes and resolves complex social work situations and make sound recommendations consistent with social work principles and CUA policies.
  • Exercises judgment and discretion in applying and interpreting policies and procedures consistent with the overall policy and objectives of programs.
  • Interprets and explains program function, goals and objectives.
  • Establishes and maintains effective working relationships with representatives of private and public agencies, the judiciary, civic groups, associates and the public.
  • Presents ideas effectively, both orally and in writing.
  • Prepares and analyzes reports pertaining to social service programs.
  • Principles, practices and techniques of social work as applied to the CUA case management function.
  • Supervisory methods and techniques.
  • The principles, practices and procedures for social service program planning and evaluation within child welfare.
  • Administrative principles, policies and procedures governing social services as applied to child welfare.

Program Director, New American Services

Ascentria Care Alliance
Worcester, MA
01.2021 - 02.2023
  • Lead Case Management Team.
  • Responsible for providing effective leadership to case management staff and delivering quality services to the individuals served.
  • Responsible for training programs to ensure all case management staff, volunteers and interns are adequately trained in all required areas.
  • Develop case management staff, volunteers and interns including supervising, coaching, and mentoring.
  • Interview, hire, orient, supervise and evaluate case management staff.
  • Assist with orienting, supervising and evaluating volunteers and interns.
  • Perform a variety of complicated tasks that require decision-making, judgment, and confidentiality.
  • Maintain current knowledge of local, state, national and federal regulations that govern refugee service areas.

Family Services Care Coordinator

Communities for People
Pawtucket, Rhode Island
03.2019 - 08.2020
  • Creating a child abuse and neglect prevention network in the cities of Central Falls, East Providence, and Pawtucket.
  • Engage families referred to the FCCP program using the WRAP model principles and philosophy.
  • Attend all required WRAP and agency training and maintain WRAP certification.
  • Completes all required assessments and documentation in designated timeframes.
  • Maintains program documentation and family records following agency and state guidelines.
  • Completes data collection as required by CFP and DCYF.
  • Provide comprehensive case management as identified in the family plans and meetings.
  • Attending all required meetings.
  • Provide on-call support.

Social Worker, Unaccompanied Minors

Bethany Christian of Southern New England
Franklin, MA
01.2018 - 02.2019
  • Conduct home visits, referrals, and other case management services for UC children and families.
  • Make and coordinate referrals when necessary to community services.
  • Responsible for managing case files such as reports, client notes, and other pertinent material relevant to the case.
  • Complete paperwork within appropriate time frames.
  • Conduct interviews, screenings, assessments, home visits, post-placement support/reports, and home studies as needed.
  • Perform other duties as assigned.

Senior Case Manager – Family Preservation Services

Arab American Family Support Services
New York
08.2015 - 08.2018
  • Comply with ACS requirements for face-to-face monthly contacts to assess the safety and well-being of the children at home.
  • Assist within boarding and training with new staff.
  • Provide Casework counseling to families receiving preventive services.
  • Completing all documents required by ACS in timely manners such as FASP’S, Progress notes, and court reports.
  • Comply with all data entry requirements in the Promise and Connection.
  • Advocate for family linking them to needed services in the community.
  • Evaluate and assess the current family functioning including the child safety and home safety then formulate the goal of the service.
  • Attend training provided by ACS /others organization as required.
  • Complete all ACS and internal forms required for case opening and closing.

Case Manager-Bridges 2 Health

Jewish Child Care Association
Brooklyn, NY
02.2014 - 08.2015
  • Provided Skill Building for children for functioning successfully in the home and community environments.
  • Provided Planned Respite Services to offer the caregiver some personal break time where the child goes into the community with a skilled and able worker familiar with the child's special needs.
  • Provided Family/Caregiver Supports and Services to assist children and caregivers in acquiring, developing, and using functional skills and/or techniques that enable the child to function in the home and community.
  • Provided Crisis Avoidance Management and Training and psychoeducation to address issues that disrupt the child and family.
  • Provided Immediate Crisis Response Services to respond immediately to a crisis.
  • Prevocational services assist with facilitating appropriate work habits, acceptable job behavior, learning job production requirements and educating and training the families on resources available.

Community Outreach Leader-Immigrant Services

International Justice Project
Newark, NJ
07.2012 - 04.2014
  • Act as a liaison between IJP and the Darfurian community in Brooklyn and Philadelphia.
  • Assess needs of Darfurian families (particularly women and children) relating to ESL, physical and mental health, domestic violence, education, and legal services (like asylum and immigration).
  • Assist in formulating programs to best meet the needs of the Darfurian community in a culturally sensitive manner.
  • Act as translator and interpreter for Arabic-English.
  • Perform outreach and advocacy regarding the International Criminal Court in The Hague and victim rights.
  • Attend meetings on behalf of IJP at United Nations and elsewhere.

Program Director

Ministry of Social Development
Khartoum, Sudan
11.2009 - 11.2012
  • Administered orientation to 300+ displaced and low-income clients before meeting with the minister to request finance or insurance.
  • Established and maintained case records including completing progress notes.
  • Ensure all relevant case-related information is inputted into case files and corresponding databases.
  • Served as liaison for ministries representing selected interns including preparing for internships.
  • Monitored shelter maintenance, protection-based community activities, and psychosocial centers at 5+ sites including reporting to minister on issues and needs of each center.
  • Planned, organized, or coordinated activities of community-based social service programs including games, traditional cultural activities, health check-ups, family planning, and youth educational programming.
  • Provided case management services, assessment, and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquiries, conduct pre-screening; provide brief and full services and all related aftercare services.

Social Worker

Ministry of Social Development
Khartoum, Sudan
03.2007 - 11.2009
  • Comply with the Ministry of Social Development, (MSD) requirements for face-to-face monthly contacts to assess the safety and well-being of the children at home.
  • Assist within boarding and training with new staff.
  • Provide Casework counseling to families receiving preventive services.
  • Completing all documents required by MSD in timely manners such as FASP’S, Progress notes, and court reports.
  • Comply with all data entry requirements in the Promise and Connection.
  • Advocate for family linking them to needed services in the community.
  • Evaluate and assess the current family functioning including the child safety and home safety then formulate the goal of the service.
  • Attend training provided by MSD /others organization as required.
  • Complete all MSD and internal forms required for case opening and closing.

Education

Master of Science - Sociology

Al Neelain University
Khartoum Sudan
03-2012

Skills

  • Case management
  • Policy compliance
  • Program evaluation
  • Staff training
  • Crisis intervention
  • Behavioral assessments
  • Community outreach
  • Team leadership
  • Stakeholder communication
  • Report preparation
  • Conflict resolution
  • Strategic planning
  • Data analysis
  • Performance management
  • Quality assurance
  • Decision-making
  • Process improvement
  • Safety protocols
  • Training and mentoring
  • Attention to detail
  • Staff discipline
  • Payroll processing
  • Relationship building
  • Policy enforcement
  • Coaching and mentoring
  • Staff education
  • Employee development
  • Business development
  • Team building
  • Task delegation
  • Staff development
  • Policy and procedure development
  • Documentation and reporting
  • Staff management
  • [Software] experience
  • Complex Problem-solving
  • Public speaking
  • Crisis management

Languages

English
Professional
Arabic
Professional
Arabic Sudanese
Professional

Timeline

PRS Supervisor

Applied Intellect
06.2024 - Current

Case Manager Supervisor

CUA
06.2023 - 06.2024

Program Director, New American Services

Ascentria Care Alliance
01.2021 - 02.2023

Family Services Care Coordinator

Communities for People
03.2019 - 08.2020

Social Worker, Unaccompanied Minors

Bethany Christian of Southern New England
01.2018 - 02.2019

Senior Case Manager – Family Preservation Services

Arab American Family Support Services
08.2015 - 08.2018

Case Manager-Bridges 2 Health

Jewish Child Care Association
02.2014 - 08.2015

Community Outreach Leader-Immigrant Services

International Justice Project
07.2012 - 04.2014

Program Director

Ministry of Social Development
11.2009 - 11.2012

Social Worker

Ministry of Social Development
03.2007 - 11.2009

Master of Science - Sociology

Al Neelain University

Similar Profiles

CREATE PROFILE
SALHIYA GHANI