Sali Allsalihi
Munich,Germany
Summary
I am an experienced Key Account Manager with a proven track record in building and maintaining strong client relationships, particularly within the premium and luxury retail sectors. I bring a strategic approach to client acquisition, retention, and problem-solving, aiming to leverage these skills to enhance operational efficiency and drive measurable success within the fashion retail industry at Lectra. My goal is to contribute to a dynamic team where my background in customer engagement and market insights can foster growth and achieve impactful results.
Overview
10
10
years of professional experience
Work History
KEY ACCOUNT MANAGER
Global Blue
Munich, Germany
01.2020 - Current
- Manage key, international, and global accounts to ensure satisfaction and retention
- Develop strategic account plans to boost client relationships and loyalty
- Conduct business reviews with C-level clients to identify improvements
- Collaborate with IT, Marketing, and Operations for tailored solutions
- Lead negotiations, contract renewals, and new account onboarding
- Drive market expansion via strategic negotiations and partnerships
- Oversee roll-outs and projects, ensuring timely, high-quality delivery
- Address queries, conduct training, and streamline processes
- Leverage Salesforce and BI for account analysis and strategy insights
- Implement up-selling strategies to drive revenue growth
- Prepare reports on performance, market trends, and client feedback
ACCOUNT MANAGER
Global Blue
Munich, Germany
12.2018 - 12.2019
- Drove and enhanced customer experience in retail environments
- Analyzed sales data, measured KPIs, and implemented strategies to boost performance
- Developed a customer loyalty program, increasing retention and repeat business
- Monitored sales data to identify trends and improvement areas
- Leveraged insights to create targeted sales initiatives, achieving or exceeding targets
- Built strong vendor relationships to ensure product availability and timely stock replenishment
- Maintained an organized, visually appealing sales floor for luxury beauty products
- Trained and mentored new associates in product knowledge, sales techniques, and customer service, fostering a high-performing team
TRAINEE PROJECT MANAGER
Akzente
Munich, Germany
11.2017 - 10.2018
- Assisted in project planning and coordination to meet deadlines and achieve goals
- Collaborated with visual merchandisers, designers, and stylists on visual concepts and strategies
- Supported sourcing and procurement of materials, props, and displays for visual merchandising
- Aided in budget management and cost tracking across multiple projects
- Maintained and updated project documentation, including plans, meeting notes, and progress reports
- Supported vendor management and participated in negotiation processes
SALES ASSOCIATE / COUNTER MANAGER
Yves Saint Laurent - L'Oréal
Munich, Germany
12.2014 - 11.2016
- Drove and enhanced customer experience in retail environments
- Analyzed sales data, measured KPIs, and implemented strategies to boost performance
- Developed a customer loyalty program, increasing retention and repeat business
- Monitored sales data to identify trends and improvement areas
- Leveraged insights to create targeted sales initiatives, achieving or exceeding targets
- Built strong vendor relationships to ensure product availability and timely stock replenishment
- Maintained an organized, visually appealing sales floor for luxury beauty products
- Trained and mentored new associates in product knowledge, sales techniques, and customer service, fostering a high-performing team
Education
ONLINE MARKETING PROFESSIONAL -
Macromedia
Munich, Germany05.2017
BACHELOR OF ARTS - International Business, Marketing
Fachhochschule Würzburg-Schweinfurt
Würzburg, Germany09-2014
Skills
- Result-driven
- Strong communication skills
- Negotiation and persuasion skills
- Ability to connect and engage with key decision maker
- Team-minded
- Adaptability and resilience
- Consultative Selling
Certificationscourses
- Online Marketing Professional, Macromedia
- Bachelor of Arts in Business Administration, Fachhochschule Würzburg-Schweinfurt
Timeline
KEY ACCOUNT MANAGER
Global Blue
01.2020 - Current
ACCOUNT MANAGER
Global Blue
12.2018 - 12.2019
TRAINEE PROJECT MANAGER
Akzente
11.2017 - 10.2018
SALES ASSOCIATE / COUNTER MANAGER
Yves Saint Laurent - L'Oréal
12.2014 - 11.2016
ONLINE MARKETING PROFESSIONAL -
Macromedia
BACHELOR OF ARTS - International Business, Marketing
Fachhochschule Würzburg-Schweinfurt
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