Salia Sonie
Wheaton,MD
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Administrator
US Army
Bethesda, MD
08.2016 - Current
- Supervised subordinate staff in carrying out daily duties and activities.
- Maintained positive working relationship with fellow staff and management.
- Provided administrative support to clinical staff by entering patient information into the electronic health record system.
- Provided customer service to ensure all inquiries from patients were answered in a timely manner.
- Maintained patient confidentiality when communicating with other departments or outside organizations.
- Updated database systems regularly with accurate information regarding changes in insurance coverage or contact details for patients.
- Answered incoming calls from patients and handled inquiries regarding medical records, billing, and appointment scheduling.
- Created charts for new patients, ensuring all forms were completed accurately before filing them in the appropriate location.
- Maintained current knowledge of healthcare regulations and guidelines related to patient administration processes.
- Verified insurance eligibility and obtained prior authorizations for services when necessary.
- Performed clerical duties such as filing documents, photocopying records, faxing paperwork.
- Compiled reports related to patient activity such as admissions and discharges, length of stay statistics.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained records management system to process personnel information and produce reports.
Education
Associate of Science - General Studies
Drury University
Springfield, MOSkills
- Strong Organization
- Healthcare Regulations
- Insurance Verification
- Appointment Scheduling
Affiliations
- A student of the Drury University majoring General Studies and pursing Nursing degree.
Accomplishments
- Army Commendation Medals
- Army Achievement Medals
- Navy and Marine Achievement Medal from the Navy Commander in Afghanistan while deployed in Kandahar.
- Equal Opportunity certified.
Certification
- 68G Patient Administration Specialist obtained from Fort Sam Houston Texas in 2016.
- US Army Basic Leadership Course completion Certificate in 2019.
- Equal Opportunity certified in 2023, from the Walter Reed National Military Medical Center, Bethesda Maryland.
Languages
English
Professional
Websites
Timeline
Patient Administrator
US Army
08.2016 - Current
Associate of Science - General Studies
Drury University
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