Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Salida Mann
Customer Service Assistant
Marietta,GA
Summary
Overview
20
years of professional experience
Work History
Self-employeed
Contractor, Private Hair Consultant
05.2003 - Current
Job overview
- Arizona, California, and Georgia
- Most of all, making sure clients leave happy with good results, rates 97%
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Researched and identified innovative solutions to acquire resources and meet customer needs
Sam's Club
Member Service Specialist
08.2021 - 06.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands rate 100%.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
State Of Arizona
Habilitation Supervisor II
03.2016 - 07.2021
Job overview
- Upheld strict confidentiality standards when handling sensitive information and maintained highest level of professionalism in all interactions, rates 100%.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Home Depot, USA
Customer Service Representative
01.2013 - 11.2014
Job overview
- Customer Service Representative s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations
- Offers up-sells and attachment items on customer purchases where up 96%.
- Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building.
- Keeps customers informed on status of their order, reconciles errors in cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
- Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance
- Developed customer service policies and procedures to meet and exceed industry service standards
Cricket Communications Inc
Retail Sales Rep
01.2011 - 12.2011
Job overview
- Cricket Communication allowed to enhance team ship knowledge by assisting peers with training, technology matters, and answering any questions may have about company
- Duties are: Cashier, Sales and Marketing, provide customers with knowledge on new product and assessors in stores
- Performed learning Bar code Inventory on new items
- Assisting customers with Insurance Claims on damage phones along with being available always for any questions may have at 100%
- Mentor new employees on software, trouble shoot support calls, and product questions to name few.
Windsor Management Group
Product Consultant
11.2007 - 12.2010
Job overview
- Interacts effectively with diverse group of staff, clients and other customers of services, learns and uses operating practices of department and Tyler Technologies
- Established long term customer relationships by using effective communication and active listening skills.
- Increased customer satisfaction ratings 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Citrus CollegeGlendora, CA
Associate of Arts from Business Administration
05.2005
University Overview
Citrus CollegeGlendora, CA
Associate of Sciences from Behavioral Sciences
12.2004
University Overview
- Dean's List Semester, 2004
- 4.0 GPA
Citrus CollegeGlendora, CA
Cosmetology from Vocational-Technical Education
05.2003
University Overview
Skills
- Problem-Solving
- Microsoft Office Suite
- Supervision & Leadership
- Training & Development
- Conflict Resolution
- Relationship Building
- Organizational Skills
- Troubleshooting Network Issues
- Report Preparation
- Database Management
- Hardware and Software Configuration
- Positive and Constructive Feedback
Timeline
Member Service Specialist
Sam's Club
08.2021 - 06.2022
Habilitation Supervisor II
State Of Arizona
03.2016 - 07.2021
Customer Service Representative
Home Depot, USA
01.2013 - 11.2014
Retail Sales Rep
Cricket Communications Inc
01.2011 - 12.2011
Product Consultant
Windsor Management Group
11.2007 - 12.2010
Contractor, Private Hair Consultant
Self-employeed
05.2003 - Current
Citrus College
Associate of Arts from Business Administration
Citrus College
Associate of Sciences from Behavioral Sciences
Citrus College
Cosmetology from Vocational-Technical Education
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