Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Salien Hernandez

Remote,MD

Summary

Proactive student of life with superior skills in graphic design, photography and administration. Eager to bring value to any establishment through hard work and commitment to quality.

Overview

10
10
years of professional experience

Work History

Customer Service Advisor

WSSC
11.2023 - Current
  • Assisted customers with inquiries, ensuring timely and accurate information delivery.
  • Resolved customer complaints effectively, enhancing overall satisfaction rates.
  • Provided product knowledge training to new staff, boosting team performance and confidence.
  • Conducted regular follow-ups with customers to ensure issue resolution and build relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
  • Continuously sought opportunities for personal development through ongoing training programs.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.

Cashier

Wawa
04.2023 - 06
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Dispatch Manager

Creative Connection LLC
05.2020 - 05.2023
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Reported to management operational activities and maintained current records.

HR Administrative Assistant

Experian
11.2021 - 04.2022
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.

Teacher's Aide

Dupont Seventh Day Adventist School
09.2019 - 05.2020
  • Assisted teachers with supervision and care of group of 16 or more children.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Prepared teaching materials and set up audio-visual equipment for lead teacher.

Sales Associate

Macy's
10.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

DSR Accountant/Receptionist

Prestige Holdings
01.2016 - 07.2016
  • Investigated daily variance reports and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Managed multiple tasks and met time-sensitive deadlines

Education

Bachelor of Arts - Graphic Design

COSTATT
Trinidad And Tobago

High School Diploma -

Providence Girl's Catholic School
Trinidad And Tobago
05.2014

Skills

  • Website graphics
  • Team management
  • Office administration
  • Scheduling
  • Verbal and written communication
  • Time management
  • Illustration
  • Customer/Client relations
  • Administrative support
  • Digital Enhancements

Accomplishments

  • Startup Weekend Attendant (2nd place winner).
  • Certificate in Photography.

Timeline

Customer Service Advisor

WSSC
11.2023 - Current

Cashier

Wawa
04.2023 - 06

HR Administrative Assistant

Experian
11.2021 - 04.2022

Dispatch Manager

Creative Connection LLC
05.2020 - 05.2023

Teacher's Aide

Dupont Seventh Day Adventist School
09.2019 - 05.2020

Sales Associate

Macy's
10.2018 - 05.2019

DSR Accountant/Receptionist

Prestige Holdings
01.2016 - 07.2016

Bachelor of Arts - Graphic Design

COSTATT

High School Diploma -

Providence Girl's Catholic School

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