Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salifou Ngole

Haslet

Summary

Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in team leadership and customer service. Skilled in problem-solving and enhancing operational efficiency, I foster strong client relationships and drive employee motivation. Committed to achieving sales goals while ensuring compliance with company policies and delivering exceptional service.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

17
17
years of professional experience

Work History

Operations Manager

CVS Pharmacy
06.2014 - Current
  • Assisted in coordinating daily operations to ensure efficient workflow.
  • Provided support in training new employees on company policies and safety measures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Leading and supervising store crews, delegating tasks, and ensuring effective communication with team members
  • Assisting customers with inquiries, resolving issues, and promoting a positive customer service culture.
  • Supporting the store manager in implementing operational and service improvement plans, managing workflow procedure, and ensuring compliance with company policies and regulations.
  • Contributing to sale goals and maintaining proper inventory levels.
  • Assisting in staffing, training, and development of store personnel.
  • Supporting the store Manager in financial aspects of store operations.

Sales Consultant

Travelex
02.2012 - 04.2014
  • Developed tailored sales strategies to meet diverse client needs and drive revenue growth.
  • Led product demonstrations, showcasing features and benefits to enhance customer engagement.
  • Trained and mentored junior sales staff on best practices and effective selling techniques.
  • Analyzed market trends to identify new opportunities and inform strategic decision-making.
  • Cultivated strong relationships with clients, ensuring satisfaction and loyalty through exceptional service.
  • Responsible for accurate balancing of inventoried and the cash stock balances
  • Meet all productivity standards set by management.

Customer Service Supervisor

Prospect
04.2010 - 11.2012
  • Supervised customer service team, ensuring high-quality support and adherence to company policies.
  • Developed and implemented training programs to enhance staff performance and service delivery.
  • Resolved complex customer issues, leveraging problem-solving skills to maintain satisfaction.
  • Monitored key performance indicators, driving initiatives that improved operational efficiency.
  • Provide excellent customer service, communicate clearly with customer.
  • Assisting in completing the CBP Form I-94 and CBP Declaration form.
  • Explain all the CBP inspection process,
  • Speak and interpret in both German and French.

Service Crew Member

Walgreen's Pharmacy
02.2008 - 11.2010
  • Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
  • Operated point-of-sale systems accurately, processing transactions and managing cash flow efficiently.
  • Maintained cleanliness and organization of dining area to uphold health and safety standards.
  • Collaborated with team members to ensure timely food preparation and delivery during peak hours.


Education

Bachelor of Science - Management

Oral Roberts University
Tulsa, OK

Practical Theology - Theology

Christ For The Nations
Dallas, TX
12-2015

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee motivation
  • Client relationships
  • Management

Languages

French
Native or Bilingual

Timeline

Operations Manager

CVS Pharmacy
06.2014 - Current

Sales Consultant

Travelex
02.2012 - 04.2014

Customer Service Supervisor

Prospect
04.2010 - 11.2012

Service Crew Member

Walgreen's Pharmacy
02.2008 - 11.2010

Bachelor of Science - Management

Oral Roberts University

Practical Theology - Theology

Christ For The Nations

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