Salih Mohamed
Cypress,United States
Summary
Dedicated and results-driven airline and airport operations professional with a proven track record across ground handling, passenger services, and flight coordination. Over a decade of experience delivering operational excellence and superior customer experiences for major international airlines, including Turkish Airlines, United Airlines, Qatar Airways, and Spirit Airlines. Recognized for strong leadership, problem-solving, and communication skills, with the ability to manage high-pressure environments, and maintain compliance with regulatory and safety standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Station Officer
Turkish Airlines
Houston, United States
2025.05 - Current
- Coordinated communication among crew, handling agents, and service providers to ensure punctual operations.
- Compiled and verified flight documentation, catering requests, and post-flight records for accuracy.
- Conducted statistical analysis of flight coupons to maintain operational data integrity.
- Managed baggage tracing and compensation processes for lost items, ensuring efficient resolutions.
Airport Operations (Acting Supervisor)
United Airlines
Houston, United States
2022.01 - 2025.05
- Led and developed front-line agents to achieve high standards in safety, service, and operational performance.
- Oversaw daily operations, including gate, check-in, and boarding processes.
- Monitored compliance metrics, analyzed turn-time performance, and led improvement initiatives.
- Collaborated across teams to enhance passenger experience and operational reliability.
Passenger Service Agent
Swissport International Ltd. (Qatar Airways & Spirit Airlines)
Houston, United States
2018.11 - 2022.01
- Processed passenger documentation, boarding passes, and baggage handling in compliance with airline and TSA regulations.
- Assisted disrupted passengers with rebooking and compensation procedures.
- Operated jet bridges, reservation systems, and gate equipment to support safe and timely departures.
- Delivered professional public announcements and provided multilingual customer support.
Self Employed Contractor
Couriers
Houston, United States
2015.05 - 2019.05
- Managed airport and hospital delivery routes for sensitive materials such as blood samples and medical products.
- Maintained strict time management, accuracy, and compliance with handling procedures.
sales consultant
travel currency exchange
Houston, United States
2014.04 - 2015.12
- Processed foreign currency transactions and ensured compliance with anti-fraud and financial regulations.
- Provided excellent customer service and maintained accurate financial records.
Holidays and Travel Consultant
SALEM TRAVEL AGENCY AND GSA OF TURKISH AIRLINES
Abu Dhabi
2010.02 - 2012.05
- Organized international travel packages for corporate, leisure, and government clients.
- Managed ticketing, visa assistance, and group travel coordination.
- Developed business relationships with tourism authorities and airline representatives.
Holidays and Travel Consultant
Abu dhabi Travel Bureau
Abu Dhabi
2008.11 - 2009.12
- Assisted clients in planning and booking travel itineraries, ensuring compliance with visa and airline policies.
- Attended trade fairs and tourism conferences to promote agency services.
Education
Associate - Accounting
Houston Community College
Houston, TX11.2021
Bachelor's degree - Business
Magadh university
Bengaluru, Karnataka09.2005
High school or equivalent -
Almutanabi high school
Abu Dhabi05.2003
Skills
- Airport & Ground Operations Management
- Passenger Services & Customer Care
- Flight Documentation & Load Control
- Team Leadership & Staff Development
- Process Improvement & Compliance
- Baggage Irregularities & Claims Handling
- Cross-Functional Coordination (ATC, Customs, Catering)
- Relationship & Vendor Management
- Microsoft Office
- Reservation Systems (Amadeus, Sabre)
Certification
- IATA/UFTAA Foundation in Travel & Tourism
- IATA Airside Safety Certification
- Amadeus Global Distribution System
- Airlines & Airport Customer Service Course
Languages
- English, Fluent
- Arabic, Native
Personal Information
Work Permit: Authorized to work in the United States
Professional Attributes
- Highly organized, ethical, and adaptable under pressure.
- Strong team leader with mentoring experience in multicultural environments.
- Passionate about delivering excellence in airline operations and passenger service.
Timeline
Station Officer
Turkish Airlines
2025.05 - Current
Airport Operations (Acting Supervisor)
United Airlines
2022.01 - 2025.05
Passenger Service Agent
Swissport International Ltd. (Qatar Airways & Spirit Airlines)
2018.11 - 2022.01
Self Employed Contractor
Couriers
2015.05 - 2019.05
sales consultant
travel currency exchange
2014.04 - 2015.12
Holidays and Travel Consultant
SALEM TRAVEL AGENCY AND GSA OF TURKISH AIRLINES
2010.02 - 2012.05
Holidays and Travel Consultant
Abu dhabi Travel Bureau
2008.11 - 2009.12
Associate - Accounting
Houston Community College
Bachelor's degree - Business
Magadh university
High school or equivalent -
Almutanabi high school