Saliha Kansiz
Walnut Creek,CA
Summary
Motivated to deliver welcoming service and strong organizational support in every role I take. Currently seeking opportunities as a Receptionist, Administrative Assistant, or Concierge to apply my strong organizational and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Peet's Coffee
Walnut Creek, CA
10.2023 - Current
- Lead a 16-member team to deliver outstanding service and maintain smooth operations.
- Handled daily operations including staff scheduling, stock management, and product ordering.
- Recognized four times as Employee of the Month for excellence in service and operational management.
- Developed strong customer relationships and ensured a welcoming environment.
Barista
Peet's Coffee
Walnut Creek, CA
09.2023 - 01.2024
- Crafted custom beverages and provided personalized customer service.
- Managed peak hours efficiently with a focus on quality and speed.
- Collaborated with team members to maintain a clean and organized workspace.
Cashier and Shift Leader
Butterfly Cafe
Turkey, Turkey
01.2022 - 12.2022
- Oversaw shift operations, managed cash register duties, and provided excellent customer service.
- Handled order packaging and resolved customer concerns professionally.
Barista
Cafe Manifesto
Turkey, Turkey
01.2021 - 12.2021
- Developed strong interpersonal communication skills through direct customer engagement.
- Managed order taking, preparation, and service with a focus on customer satisfaction.
Waiter
Beyaz Konak
Turkey, Turkey
01.2019 - 12.2020
- Delivered exceptional service, processed payments, and managed table turnover efficiently.
- Enhanced customer experiences with thoughtful service and personalized recommendations.
Junior Software Developer (Past Experience)
- Developed applications using Flutter, Firebase, and Python.
- Proficient in UI/UX design using Adobe XD and 3D modeling with Blender.
- Experience with database management, API integration, and web development.
Education
Management Information Systems -
Anadolu University
Bachelor of Science - Physics
Gebze Technical University
Skills
- Customer Service Excellence
- Team Leadership and Training
- Administrative Organization and Support
- Written Communication and Documentation
- MS Office Suite
- Web-Based Tools
- HTML5
- CSS3
- JavaScript
- Python
- SQL
- Git
- GitHub
- CRM Systems
- Scheduling Tools
Certification
- CS50's Introduction to Programming with Python, Harvard University (Edx)
- Responsive Web Design, freeCodeCamp
- JavaScript Programming, Patika Dev
- Database Introduction, Global AI
References
- Jack Belgarde, Peet's Coffee, +1 925 723 2921
- Sertac Yazici, Assistant Director of Front Office, St. Regis SF, sertacyazici@icloud.com
Languages
- Turkish, Native
- English, Highly Proficient
- Azerbaijani, Native
Timeline
Supervisor
Peet's Coffee
10.2023 - Current
Barista
Peet's Coffee
09.2023 - 01.2024
Cashier and Shift Leader
Butterfly Cafe
01.2022 - 12.2022
Barista
Cafe Manifesto
01.2021 - 12.2021
Waiter
Beyaz Konak
01.2019 - 12.2020
Junior Software Developer (Past Experience)
Bachelor of Science - Physics
Gebze Technical University
Management Information Systems -
Anadolu University
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