Saliha Khan
Zion,IL
Summary
Hardworking Warehouse Associate commended as reliable and safety-conscious individual with 2 years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing.
Energetic and reliable associate well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
Personable and dedicated Customer Service Representative with extensive experience in wear house industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
13
13
years of professional experience
Work History
Wearhouse Associate
Amazon
Kenosha, WI
01.2018 - 05.2021
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
- Inspected and moved products to designated areas in warehouse.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Arranged items on store racks and shelves, checking correct location and prices.
- Optimized project completion time by multitasking duties using heavy equipment.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Contributed ideas on ways to improve or optimize warehousing procedures.
Clothing Sales Associate
Hijab boutique
Quetta, Balochistan
03.2008 - 03.2021
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Transferred and received liquidated merchandise from outside vendors.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Implemented store visual standards with proper product placement and advertisement displays.
- Communicated item availability with retail team members and shoppers.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended optimal merchandise based on customer needs and desires.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Mixed and matched paints according to customer specifications.
Salon Assistant
Salon and boutique
Skokie, IL
06.2018 - 09.2018
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Welcomed and greeted approximately 25 to 30 clients daily.
- Blow-dried, flat ironed, curled and styled clients' hair.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Shampooed, conditioned and rinsed clients' hair.
- Applied makeup to achieve desired day-to-day and special event looks.
- Recommended styles and treatments based on clients' needs and appearances.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Scheduled appointments for customers using phone call.
- Sanitized all tools, followed all safety standards and kept salon clean and safe.
- Collected payment from customers and scheduled next appointments.
- Kept notes listing preferences and services provided to clients for quick reference.
Social Worker
NGO
Quetta, Balochistan
02.2015 - 03.2017
- Arranged and facilitated support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and license service providers.
- Contacted child protective services regarding identified, at-risk children.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Developed workable solutions for recurring problems for individuals and families.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Maintained thorough case history records and wrote detailed reports.
- Worked with at-risk youth in residential facilities.
- Led more then 20 social worker training each month to upskill and maintain professional qualifications.
- Directed protective placement, case management, parent education and family reunification activities.
- Maintained caseload of 10 patients, working under strict deadlines.
- Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
- Provided mental health support to homeless clients, and connected each with community resources.
- Worked with severely mentally ill, homeless and dually-diagnosed adults.
- Collaborated with internal and external providers to obtain patient medications.
- Counseled and prepared residents for transition to independent living.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Administered conflict resolution strategies to help families resolve disputes.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
- Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
- Conducted 10 individual, family and couples therapy sessions per week.
- Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
- Maintained confidential case documentation.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
- Maintained lists of resources helpful to clients.
- Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Facilitated 4 individual and group therapy sessions per week to solve problems, set and achieve goals and improve communication skills.
Education
High School Diploma -
Jinnah Town
Quetta , Balochistan01.2010
Associate Degree in Computer Science -
Jinnah Town Collage
Quetta , Balochistan01.2012
Master of International Affairs - International Relations And Affairs
Buitems
Quetta , Balochistan02.2013
Skills
- Freight labeling
- Shipping and receiving
- Product verification
- Materials handling and transport
- Inventory organization
- Quality control
- Warehouse tools operation
- Wrapping and boxing
- Warehouse operations
- Material Safety Data Sheets
- Pallet jacks
- Manual dock chain pulling
- Facilities maintenance
- Microsoft Excel
- Time management
- Able to lift and carry 50 lbs
- Microsoft Word
- Material handling
- Experience leading a team
- Cleanliness
- Sales leadership development
- Leadership ability
- Learning skills development
- Remote learning experience
- Ability to learn quickly
- Public Speaking
- Native urdu speaker
- Data entry
- Training and development
- Document editing
- Scheduling and calendar management
- Professional and mature
- Scanning and copying
Timeline
Salon Assistant
Salon and boutique
06.2018 - 09.2018
Wearhouse Associate
Amazon
01.2018 - 05.2021
Social Worker
NGO
02.2015 - 03.2017
Clothing Sales Associate
Hijab boutique
03.2008 - 03.2021
High School Diploma -
Jinnah Town
Associate Degree in Computer Science -
Jinnah Town Collage
Master of International Affairs - International Relations And Affairs
Buitems