Saliha Salkic
St Louis,MO
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Tenant Services Coordinator
Lincoln Property Management
11.2022 - Current
- Enhanced tenant satisfaction by addressing and resolving service requests promptly and efficiently.
- Streamlined communication between property management, maintenance staff, and tenants for seamless service delivery.
- Reduced tenant turnover with consistent attention to detail in lease administration and renewal processes.
- Coordinated move-in and move-out procedures, ensuring smooth transitions for both tenants and property management.
- Maintained accurate records of all tenant interactions, leading to improved follow-up on outstanding issues.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
- Managed vendor relationships to ensure timely completion of projects within budget constraints while maintaining high-quality standards.
Account Manager
4m Solutions
08.2021 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Streamlined internal processes for better efficiency in account management tasks.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Shift Manager
Aldi USA
09.2016 - 08.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
High School Diploma -
Dzemal Bijedic High School
Gorazde, Bosnia And Herzegovina06.2005
Skills
- File Maintenance and Updating
- Invoice Processing
- Accounts Payable
- Accounts Receivable
- Data Entry
- Policy Enforcement
- Strong Organization
- Written and Oral Communication
- Telephone Etiquette
- Vendor Relationship Building
- Cost Control
- Attention to detail
- Administrative support
- Project coordination
- Microsoft Office proficiency
- Budgeting and financials
- Yardi
- Workspace
- JDE
Languages
English
Full Professional
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Tenant Services Coordinator
Lincoln Property Management
11.2022 - Current
Account Manager
4m Solutions
08.2021 - 03.2023
Shift Manager
Aldi USA
09.2016 - 08.2021
High School Diploma -
Dzemal Bijedic High School
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