SALIHAH NELSON
Customer Solutions Specialist
Atlanta,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the transportation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Solutions Specialist
Tosca Ltd
Atlanta, GA
08.2020 - Current
- Assist with managing inventories for egg and CRM (meat) accounts for west and east coast regions
- Respond to customer questions and concerns regarding order status
- Monitor customer inventory where required to assure Tosca assets are turning at an acceptable level
- Work directly with 3PL and shipping facilities to obtain shipment status updates, proof of delivery, and other issues pertaining to customer’s loads
- Works directly with customers to assure systems are appropriately updated with hours of operation, contacts, and phone numbers in internal systems such as MAS/LAMPS/Office 365
- Enter, maintain, and monitor customer orders using the online Tosca portals, LAMPS Transplace TMS
- Coordinate recovery of idle, broken and rejected inventory from customer locations
- Monitor drop trailer status at customers to assure an empty trailer is available before the next delivery
- Assist accounting with daily opportunities for egg and CRM orders in order to be sent for proper invoicing
Operations Representative
RLI Insurance Company
Atlanta, GA
10.2018 - 03.2020
- Assisted internal staff with various projects and administrative needs to maximize efficiency within 3 departments
- Provided clerical support to staff with copying, faxing and filing documents
- Supported business meetings with adequate documents and materials
- Prepared meeting notes for reference
- Managed restocking of office supplies and submitting purchase orders to maintain adequate stock levels
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Greeted visitors and customers professionally while providing friendly, knowledgeable assistance
- Received and routed incoming calls to appropriate departments
- Dispersed business correspondence to appropriate departments and staff members
- Assisted with planning, coordinating, and catering internal events.
Administrative Assistant
PrimeRevenue Inc
Atlanta, GA
03.2018 - 07.2018
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Supported meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation for 6 professional executives
- Created detailed expense reports and requests for capital expenditures using Concur
- Offered departmental administrative support
- Scheduled office meetings and appointments for team of 6 executives
- Coordinated catering for internal meetings/events.
Administrative Assistant
The City of Chamblee, Parks & Recreation
Atlanta, GA
11.2017 - 03.2018
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Performed general office duties, including answering incoming calls, routing calls and messages and greeting visitors
- Provided logistical support for programs, meetings and events, including room reservations, event setup and calendar maintenance
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Managed and recorded accounts receivable for facility rental and/or program registration
- Collected and prepared weekly bank deposits
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
Associate of Science - Psychology
Georgia Perimeter College
Decatur, GA 08.2010 - 12.2015
Skills
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Timeline
Customer Solutions Specialist
Tosca Ltd
08.2020 - Current
Operations Representative
RLI Insurance Company
10.2018 - 03.2020
Administrative Assistant
PrimeRevenue Inc
03.2018 - 07.2018
Administrative Assistant
The City of Chamblee, Parks & Recreation
11.2017 - 03.2018
Associate of Science - Psychology
Georgia Perimeter College
08.2010 - 12.2015
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