Salilo Vasquez
Waianae,HI
Summary
Driven by a results-focused approach, excelled at Waianae Coast Comprehensive Health Center by enhancing patient relations and streamlining office operations. Leveraging my expertise in EMR/EHR and exceptional customer service, significantly reduced no-shows and improved administrative efficiency. My ability to solve problems and think critically ensured high-quality patient care and operational success. Hardworking Medical Assistant/ Receptionist who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Waianae Coast Comprehensive Health Center
04.2012 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Supported practice growth by promoting available services through marketing materials displayed around reception area or provided during phone conversations with prospective clients.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant Office Supervisor
Wayne H. Fujita, MD
02.2004 - 02.2012
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reduced operational costs through careful budget management and resource allocation.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
- Provided materials preparation, notes and minute taking for meetings.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 15 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Rehabilitation Technician /Fitness Trainer
Back In Action Rehab
09.1991 - 09.2004
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients.
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
Physical Therapist Technician
Straub Clinic & Hospital
08.1991 - 09.2024
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Educated countless patients on injury prevention and home exercises to promote long-term health and wellness.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Enhanced patient recovery by implementing tailored physical therapy exercises and treatment plans.
Education
Some College (No Degree) - Tourism And Travel Management
Hawaii Pacific University
Honolulu, HISome College (No Degree) - Liberal Arts And General Studies
Leeward Community College
Pearl City, HIAssociate of Applied Science - Medical Assisting
Med-Assist School of Hawaii
Honolulu, HI01.2004
Some College (No Degree) - Computer Aided Drafting
Watts Skill Center
Los Angeles, CAHigh School Diploma -
President William Mckinley High School
Honolulu, HI06.1983
Skills
- Front and Back Office Operations
- Patient Appointment Scheduling
- Medical Terminology
- Office Administration
- Payment Collection
- EMR / EHR
- Referral Verification / Patient Referral
- Medical Transcription
- Excellent Customer Service
- Administrative Support
- Insurance Authorizations
- Coordinate patient travel services
- Phlebotomy
- Procedure Assistance
- Specimens collection and processing
- Laboratory Specimen Collection
- Sterilization techniques
- Medical supply inventory
- Equipment Sterilization
- Fluent in Samoan
- Wound cleaning / Simple dressings
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Affiliations
- Member of the American Medical Technologist
Certification
Registered Medical Assistant
hobbies
I enjoy traveling and learning about cultures different ports and different cultures.
Languages
Samoan
Native or Bilingual
Spanish
Elementary
Traveling and learning different cultures, food and avid sports person.
I like to travel to different countries and learning the culture including language, foods, and the people. I'm an avid sports fan who enjoys various sports games and also playing them.
Timeline
Medical Receptionist
Waianae Coast Comprehensive Health Center
04.2012 - 06.2021
Medical Assistant Office Supervisor
Wayne H. Fujita, MD
02.2004 - 02.2012
Rehabilitation Technician /Fitness Trainer
Back In Action Rehab
09.1991 - 09.2004
Physical Therapist Technician
Straub Clinic & Hospital
08.1991 - 09.2024
Some College (No Degree) - Tourism And Travel Management
Hawaii Pacific University
Some College (No Degree) - Liberal Arts And General Studies
Leeward Community College
Associate of Applied Science - Medical Assisting
Med-Assist School of Hawaii
Some College (No Degree) - Computer Aided Drafting
Watts Skill Center
High School Diploma -
President William Mckinley High School
Registered Medical Assistant
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