Salim Abrahim

Operations & Team Leadership

• Led team of 56 employees in high-volume shipping operations, packaging, palletizing, and dispatching up to 9,000 boxes per day while maintaining quality and safety standards
• Coordinated daily driver dispatch and determined cost-effective shipping procedures and routes, managing local, domestic, and international shipments in compliance with postal, carrier, and foreign regulations
• Reduced workplace accidents by implementing enhanced safety standards and monitoring procedures across warehouse operations

Process Optimization & Quality Control

• Organized storage areas to optimize material flow and minimize labor hours, creating detailed processes that increased quality and service standards
• Boosted inventory and recordkeeping accuracy through thorough inspections comparing shipment contents with documentation
• Led operational improvement initiatives that advanced efficiency and increased revenue through streamlined workflows

Customer Relations & Problem Resolution

• Built commercial strategies with management to grow existing accounts and acquire new customers
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping discrepancies
• Maintained strong relationships with UPS, FedEx, USPS, and DHL representatives to ensure optimal service and rates
• Managed end-to-end shipping operations through customer portals to track, prioritize, and route orders, ensuring on-time delivery

• Led solo digitization of tens of thousands of Bills of Lading across operations in USA, Canada, Mexico, China, UK, Germany, and other EU countries, creating searchable database on company network drives accessible to global accounting teams
• Engineered Python automation combining scanner hardware integration with intelligent file processing for metadata extraction, automatic renaming, and systematic database filing
• Completed 2-week rapid deployment of multinational document digitization system, reducing accounting document retrieval from multi-day physical processes to instant digital access

• Engineered automated shipping solution using Microsoft Power Query and VBA scripts that streamlined address validation, billing, and shipping method selection (ground/air), increasing capacity from 800 to 6,000+ packages daily while reducing required staff from 10 to 4 employees
• Resolved complex integration challenges across UPS/FedEx platforms including data standardization, duplicate prevention, and dynamic cost-optimization routing; trained 4-person team and created SOPs for sustained adoption
• Enabled company expansion from 1 to 6 dropship customers through processing improvement; provide ongoing script maintenance for carrier updates and evolving business needs

• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Supervised and trained new staff.

• Preparing patients for dental work.
• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
• Assisting dentists in managing medical and dental emergencies when necessary.
• Assisting dental hygienists with procedures when necessary.
• Providing great patient care.
• Recording treatment information in patient records.

• Sort mail by department and individual employees
• Distribute incoming and interoffice mail in a timely manner
• Prepare outgoing shipments
• Arrange package pickups with appropriate carriers
• Manage inventory of shipping and mail supplies