SALIM BHARMAL
San Antonio,TX
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
5
5
years of professional experience
4
4
Language
Work History
Front Office Manager
Dhuka Insurance Agency
09.2021 - 02.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed approximately 30incoming calls, emails and faxes per day from customers.'
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Office Manager
Micro Finance Corporation
01.2019 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handle approximately 10 Calls and numerous Emails per day
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for Managing Director
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Education
Some College (No Degree) - Pre Medical
Aligarh University
Aligarh, U.P., IndiaSome College (No Degree) - Computer Programming
DataMatics Corporation
Mumbai, IndiaHigh School Diploma -
Dodoma Secondary
Dodoma, Tanzania12.1968
Skills
- Effective Multitasking
- Customer Service
- Issue handling
- Customer Relations
- Sales and Marketing
- Schedule Coordination
- Listening Skills
- Financial Management
Timeline
Front Office Manager
Dhuka Insurance Agency
09.2021 - 02.2024
Office Manager
Micro Finance Corporation
01.2019 - 08.2021
Some College (No Degree) - Pre Medical
Aligarh University
Some College (No Degree) - Computer Programming
DataMatics Corporation
High School Diploma -
Dodoma Secondary
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