Hi, I’m
Salim Rabieh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
years of professional experience
2
Certifications
1
Language
Work History
Hilton AmmanAmman, Jordan
Director of Front Office Operations
10.2022 - 06.2023
Job overview
- Directed a re-brand from Grand Millenium to Hilton, worked side by side with the General Manager in order to be compliant to the Hilton Brand, and had a successful grand opening which brought us record breaking results for the property.
- Maintained a 4.9 rating on Trip Advisor, and Booking.com. We did this by making sure Leaders give extensive and continuous training, support and development
- Coached employees through day-to-day work and complex problems for Front Desk, Reservations, Operators, Lobby Ambassadors, Valet, and Bellmen
- Stayed compliant of the Hilton standards and brand by making sure to handle Hilton tickets immediately and resolve guest issues with a sense of urgency.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for guests and adhered to safety procedures to prevent breaches and data misuse.
- Created fun Operation team events to increase team culture, such a team marathon, dinner party, and appreciation week.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Delivered performance reviews, recommending additional training or advancements.
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Handled problematic customers for the team by sitting side by side with them away from the common area to find a resolution and maintain excellent customer service.
Grand Millennium HotelAmman, Jordan
Front Office Manager
01.2014 - 01.2022
Job overview
- Promoted to Front Office Manager, and was responsible for all operations teams at the property - Front Desk, Reservations, Operators, Lobby Ambassadors, Guest Relations, Valet and Bellmen
- Worked side by side with the General Manager on operation management, goals, analysis and feedback
- Kept the team accountable of achieving high occupancy by producing high incremental revenue and day of reservations for additional upsells and packages to guest reservations
- Monitored customer service trends and provided insights to management team for further improvement.
- Developed training material and programs to help onboard teams
Grand Millennium HotelAmman, Jordan
Assistant Front Office Manager
03.2012 - 01.2014
Job overview
- Assisted the Front Office Manager in overseeing the Front Desk by managing schedules, assigning tasks, and creating a positive environment.
- Focused on guest relations and growth which created more repeating guests and events
- Interacted with customers by phone, email, or in-person to provide information.
- Coached employees through day-to-day work and complex problems.
- Reduced customer issues by 70% with introduction of surveys and questionnaires.
Crowne Plaza, Dead Sea
Front Office Supervisor
01.2011 - 03.2012
Kempinski Ishtar Hotel, Dead Sea, Dead
Front Office Supervisor
07.2009 - 01.2011
Education
American Academy of HospitalityAmman, Jordan
Associate of Arts from Hospitality
05.2001
Skills
Team Leadership Brand Expansion High-Level Sales Proficiency Strategic Planning & Analysis Revenue Generationundefined
Additional Information
- Achievements/TasksAchievements/Tasks
Certification
Front Office Management
Timeline
Director of Front Office Operations
Hilton Amman
10.2022 - 06.2023
Front Office Manager
Grand Millennium Hotel
01.2014 - 01.2022
Assistant Front Office Manager
Grand Millennium Hotel
03.2012 - 01.2014
Front Office Supervisor
Crowne Plaza, Dead Sea
01.2011 - 03.2012
Front Office Supervisor
Kempinski Ishtar Hotel, Dead Sea, Dead
07.2009 - 01.2011
Front Office Management
03-2007
HR Management
03-2007
American Academy of Hospitality
Associate of Arts from Hospitality
05.2001
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