Salimah Pye

• Took on additional job duties during unexpected backlog, resulting in meeting project target date
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Trained new team members by relaying information on company procedures and safety requirements.

• Complied with established internal controls and policies
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
• Developed strategic plans for day-to-day financial operations
• Established and checked coding procedures, monitored reports and updated internal files.

Takes inbound calls from technicians who are in the customer's home attempting to fulfill an order when a modification has been either requested by the customer or determined necessary by the technician. Speaks with the customer to ensure they understand any billing and/or equipment charges as well as any agreement changes that result from the work order modification. Modifies the work order to align it with the changes being performed by the technician as agreed to by the customer.

Ask technician and customer questions regarding order modification and actively listen for responses for the purpose of validating data and ensuring customer needs are met.

Assist customers with equipment needs such as upgrading equipment as customers upgrade services. Ensure programming selected supports equipment selected and balances the needs of the customers with the right business decisions.

Input data and write comments into various computer systems in order to track information on customer calls.

Receive, document and resolve customer inquiries by using established best practices .Build lasting relationships with Humana's customer's .Educate customers, providers and employers about Humana's products and services over the telephone. As a Customer Care Specialist I provide perfect service and guidance to members. This means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Investigated and resolved customer inquiries and complaints quickly
• Recommended products to customers, thoroughly explaining details
• Responded proactively and positively to rapid change.

• Responded to customer requests efficiently and with knowledgeable assistance
• Kept facilities clean, neat and organized to give areas professional and fresh appeal
• Responded to all customer inquiries thoroughly and professionally
• Determined customer needs by asking relevant questions and listening actively to responses.