Salimah Shabazz
Towson,MD
Summary
I have a strong background in customer interactions and service solutions.Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
Work History
Benefit Earning Technician
Social Security Administration, SSA
11.1970 - 04.2002
I assist individuals in establishing entitlement to benefits under Social Security programs. I had contact with the public either by face-to-face interviews or by telephone. I worked at the teleservice Centers/ field office. at Social Security Administration,
I provided assistance to the public similar to the claims specialist position. I answered a wide variety of questions from the public by interviewing the individual, on the phone investigating the situation and resolving the problem.
Education
Bachelor of Science -
Morgan State University
Baltimore, MDMaster of Arts - History
Liberty University
Lynchburg, VA05-2025
Skills
- Itinerary planning expertise
- Travel industry expertise
- High volume environments
- Travel research
Associate Commission Citation
I was very effective in training a class, on the position of Benefit Earning Technician.
Timeline
Benefit Earning Technician
Social Security Administration, SSA
11.1970 - 04.2002
Bachelor of Science -
Morgan State University
Master of Arts - History
Liberty University
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