Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saliman Mojaddidi

Sacramento,CA

Summary

Proven track record in enhancing customer satisfaction and optimizing delivery processes, as demonstrated at East Sacto Auto Service. Skilled in vehicle maintenance and excellent customer service, adept at problem-solving and active listening. Successfully trained teams, improved fuel efficiency by over 20%, and excelled in high-stress customer service scenarios, significantly boosting loyalty and operational efficiency.


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

10
10
years of professional experience

Work History

Parts Delivery Driver

East Sacto Auto Service
05.2020 - Current
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
  • Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.

Customer Service Representative

Fanueil
11.2018 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Floor Manager

Toys"R"Us
04.2014 - 05.2018
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

No Degree - Business Administration And Management

American River College
Sacramento, CA
06.2027

Skills

  • Vehicle Maintenance
  • Fuel Efficiency
  • Local routes understanding
  • Excellent customer service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Store maintenance
  • Stock management
  • Health and safety
  • Team training and development

Timeline

Parts Delivery Driver

East Sacto Auto Service
05.2020 - Current

Customer Service Representative

Fanueil
11.2018 - 03.2020

Floor Manager

Toys"R"Us
04.2014 - 05.2018

No Degree - Business Administration And Management

American River College

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Saliman Mojaddidi