SALIMAN SMADI
Burlington,KY
Summary
Highly-motivated and technically skilled professional with a demonstrated experience in customer service and administrative management including maintenance of financial records, billing, bookkeeping, transaction management, and staff supervision.
Overview
16
16
years of professional experience
Work History
Entry Writer – Import Operations Agent
DHL
Erlanger, KY
09.2015 - Current
- Review documents for accuracy on importer's name and address, delivery address, pieces and weight, entry type code, bond code, location of goods, Customs classification, number and country of origin
- Rating shipments using the harmonized tariff schedule for customs clearance
- Ensure compliance to various rules and requirements provided by the clients
- Process documents through the Company’s ABI system, obtaining Customs release and other government agency releases as appropriate
- Review and monitor all Customs rejections, requests for information for client
- Provide training and adhere to all domestic and international shipping regulations.
Icon, Assistant Manager
Southland Mall Store 1219
Memphis, TN
07.2011 - 06.2015
- Assessment of staff and store, by managing the employee on continued bases throughout the day
- Monitored performance, communicate feedback, and train the employees on the job
- Maintain financial records including invoices, other receipts, and employee payroll
- Responded to customer questions and complaints
- Maintained effective working relationships with customers.
IT, Network Technician
Northern Kentucky University
Highland Heights, KY
08.2008 - 12.2010
- Fulfilled daily IT support needs
- Resolved technical problems via telephone and email
- Aided in setting up and troubleshooting the dormitory Wi-Fi network
- Assisted with the installation and setup of printers, phones, and fax machines.
Education
Bachelor of Arts - Media Informatics and Computer Information Technology
Northern Kentucky University
12.2010
Skills
- Proficient in Microsoft Office Suite and other administrative tools
- Strong organizational skills with the ability to multitask, handle unpredictable challenges, and coordinate multiple projects simultaneously, ensuring timely completion
- Possess exceptional teamwork and collaboration experience, consistently working with colleagues to achieve shared objectives
- Proven ability to sustain productivity and precision in demanding, fast-paced environments
References
References available upon request.
Timeline
Entry Writer – Import Operations Agent
DHL
09.2015 - Current
Icon, Assistant Manager
Southland Mall Store 1219
07.2011 - 06.2015
IT, Network Technician
Northern Kentucky University
08.2008 - 12.2010
Bachelor of Arts - Media Informatics and Computer Information Technology
Northern Kentucky University
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