Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Salimata Grimes

Cincinnati,OH

Summary

Driven by a results-focused approach, I leveraged my customer service and computer skills at Amazon to spearhead initiatives that significantly enhanced operational efficiency and team collaboration. My leadership and attention to detail have consistently improved customer satisfaction and workplace safety, showcasing my ability to solve complex problems and prioritize effectively under pressure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Amazon Associate

Amazon
11.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Monitored product quality at all stages of production process.
  • Provided feedback to production team regarding product quality.
  • Followed safety protocols while handling hazardous materials.
  • Examined products for imperfections and defects.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Used hand-held scanner to enter data product information.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Fostered a collaborative team environment by offering support and assistance to colleagues as needed, promoting high levels of morale and job satisfaction among sorting associates.
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Collaborated with team members to establish a streamlined workflow, resulting in improved productivity and timely deliveries.
  • Adhered to strict safety guidelines while operating various types of equipment, reducing workplace accidents and maintaining secure environments.

Patient Reimbursement Specialist

Eversana Pharmaceuticals
06.2016 - 10.2018
  • Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
  • Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
  • Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
  • Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
  • Delivered timely information to insurance representatives to resolve common and complex issues.
  • Managed multiple priorities effectively under high-pressure deadlines without compromising accuracy or quality of work output.
  • Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
  • Demonstrated adaptability and a commitment to ongoing professional development, embracing new software systems and process changes with enthusiasm and ease.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Customer Service Representative

Luxottica
05.2014 - 05.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Pharmacy Technician

Omnicare
01.2013 - 05.2014
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Education

Bachelor of Science - Healthy Lifestyle And Fitness Science

Arizona State University
Tempe, AZ
05.2023

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Workplace Safety
  • Decision-Making
  • Complex Problem-Solving
  • Courteous and Professional
  • Work Planning and Prioritization
  • Oral communication
  • Computer competencies

Certification

  • CNA Training - 2011
  • CPR Training- 2011

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Amazon Associate

Amazon
11.2023 - Current

Patient Reimbursement Specialist

Eversana Pharmaceuticals
06.2016 - 10.2018

Customer Service Representative

Luxottica
05.2014 - 05.2015

Pharmacy Technician

Omnicare
01.2013 - 05.2014

Bachelor of Science - Healthy Lifestyle And Fitness Science

Arizona State University

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Salimata Grimes