Salimata Grimes

• Coached my peer associates, providing hands-on training to help them ramp up productivity and efficiency.

• Used SCADA and Grafana systems to monitor OPS recirculation, maintaining a desirable rate of under 5% for the entire shift.

• Monitored product quality throughout the production process, providing feedback to the team and maintaining high-quality output standards.

• Examined 500+ products daily for imperfections and defects, ensuring only flawless items progressed to packaging.

• Followed strict safety protocols when handling hazardous materials, resulting in zero safety incidents over 2 years.

• Stacked 1,000+ items per shift according to weight, size, and picking priorities to optimize workflow.

• Leveraged handheld scanners to efficiently input product data, contributing to the timely completion of 8,000+ order entries per month.

• Recognized as Employee of the Month for processing the highest number of packages in Problem Solve department.

• Managed two production lines, during one shift, with 15-20 associates.

• Received specialized training for critical roles such as Jam Clear and Problem Solving, expanding my skill set and adding value to the team.

• Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
• Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
• Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
• Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
• Delivered timely information to insurance representatives to resolve common and complex issues.
• Managed multiple priorities effectively under high-pressure deadlines without compromising accuracy or quality of work output.
• Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
• Demonstrated adaptability and a commitment to ongoing professional development, embracing new software systems and process changes with enthusiasm and ease.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.