Salimata Djamila Konate
Houston,Texas
Summary
Computer skills Enthusiastic, friendly, outgoing, hard worker willing, quick to learn new skills while accepting criticism reliable, conscentious, motivated to see the job go through to completion work well.
Overview
3
3
years of professional experience
Work History
Pick/pack
Newrest
07.2022 - Current
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
Customer Service Manager
Jamilah African Braid
02.2021 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Associate of Science - Medical Radiologic Technology
Lone Star College System
Spring, TX06.2024
High School Diploma -
Andy Dekaney High School
Houston, TX05.2022
Skills
- Customer Service
- Product Merchandising
- Records Updating
- Quality Control
- Stock Management
- Light Maintenance
languages
I am bilingual, my first language is French (very fluent )
Languages
French
Native or Bilingual
Timeline
Pick/pack
Newrest
07.2022 - Current
Customer Service Manager
Jamilah African Braid
02.2021 - 09.2023
Associate of Science - Medical Radiologic Technology
Lone Star College System
High School Diploma -
Andy Dekaney High School