Project/Practice Manager 20 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations.
Overview
22
22
years of professional experience
Work History
Senior Practice Manager Emergency Medicine
Oakbend Medical Center
03.2023 - 03.2024
Provide executive support to the site medical director and site management team to meet contract expectations
Provide support for all site financials to include, but not limited to, contract stipends, expense reimbursements, and site payroll timecards.
Manage assigned site employees, to include, but not limited to, all aspects of recruiting and onboarding; development and periodic evaluation of training materials; provide mentoring, coaching, counseling, and disciplinary corrective action plans as appropriate; complete and conduct performance evaluations; and conduct compensation review and analysis under the guidance of the site Medical Director.
Super user for all software applications and as a point person for hospital software and hardware systems.
As applicable to the practice line, facilitate all aspects of the daily patient census and attend daily multi-disciplinary rounds.
As applicable to the site practice, responsible for all aspects of the site clinical schedules to ensure adequate coverage with no disruption to patient care.
Collect, track, and analyze all site financial and operational data.
Project management as needed of the site operational programs to include, but not limited to, Operations Meetings, Patient Experience Program, Quality/Performance Improvement Program, Advanced Provider and/or Scribe Programs, and Student or Resident rotations.
Ensure all aspects of recruiting and on-boarding are completed for new providers and employees as well as locums and reservists and/or residents and students.
Ensure all licensed providers complete their credentialing timely and appropriately for their licensing, certificates, and credentials required by hospital Medical Staff Office.
Ensure all site partners and employees remain in compliance with hospital programs and other mandated training or requests.
Responsible for all medical records and data submission to Revenue Cycle Management in a timely manner and responsible for appropriate charge capture in designated system, sending notices and follow up as appropriate.
Review billing and provider documentation to ensure they are compliance, answering provider routine questions, and schedule/hosting/participating in the weekly meeting with Revenue Cycle Management billing team.
Ensure completion of mandated forms and requests as appropriate to include, but not limited to, death certificates and physician requests.
Practice Manager
HCA Gulf Coast Division
03.2011 - 07.2022
Oversee all acquisitions starting with infrastructure, Technology, Networking and designs.
Conduct audits to ensure compliance with established policies and procedures.
Identifies practice/business development opportunities to increase practice market share.
Develop, implement and monitor practice budgets including analyzing financial impact of changes and forecasts, and expenditures.
Develops cost/benefit analyses of patient care services and equipment.
Conduct meeting with physicians to review financial performance and KPI.
Conduct employees evaluation.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Operations Manager
Plaza OB/GYN Associates, PA
07.2008 - 01.2011
Advanced productivity KPIs by learning trainings on procedures and safety practices.
Inspect facilities to ensure emergency readiness and compliance with access, safety, and sanitation regulations.
Process physician hospital credentialing.
Process payroll, payment of vendor invoices and employee expense reports.
Manage and maintain Microsoft Windows applications and systems including Windows XP, Windows Server 2003.
Manage acquisition, installation and maintenance of local area network hardware/software.
Manage network operations to include: troubleshooting connectivity problems; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
Design, develop and maintain web-based applications including websites and intranets.
Perform routine preventative maintenance and troubleshooting for workstations, networks, software applications, phones, copiers and other technologies.
Ensure networks, workstations, operating systems and software applications are operational; ensure hardware and software are updated.
Increased profitability by ending payroll outsourcing and creating in house payroll structure.
Increased profitability by ending IT outsourcing and creating and maintaining in house computer network.
Administrator
Rios & Associates
05.2002 - 01.2008
Direct all phases of billing process.
Reconciliation of bank statements and responding to customer/attorney inquiries with heavy emphasis on problem solving and detail tracking.
Reconcile and balance client accounts.
Maintain daily cash accounts balances.
Prepare financial statements and budgets and produce month end reports including 1099 reporting.
Manage IOLTA & operating accounts balances.
Manage all aspects of computer and email troubleshooting.
Performed payroll, reimbursements of vendors' invoices and employee expense reports.
Assisted in computer conversion, extensive training in time and billing areas.
Registered Nurse, Medical-Surgical Unit (PRN) at Shiftkey Agency for Oakbend Medical CenterRegistered Nurse, Medical-Surgical Unit (PRN) at Shiftkey Agency for Oakbend Medical Center