Salina Badger

Pioneer Credit Recovery

06.2008 - 01.2021

Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Contacted customers to discuss payment schedules and set up or immediately process payments.
Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Streamlined debt collection processes for increased efficiency in the workplace.
Maintained high volume of calls and met demands of busy and productive group.
Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
Trained new team members on scripts, company services, and collection strategies.
Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.

Summary