Salina Cancel
East Stroudsburg,PA
Summary
Dedicated and personable Service Advisor with a passion for managing customer inquiries with care and precision. Committed to providing accurate advice and ensuring each customer's satisfaction. Strong communication and problem-solving skills enable the delivery of the best possible service, ensuring every customer feels valued and heard
Overview
15
15
years of professional experience
Work History
Service Advisor
Paul Miller Porsche
09.2014 - 05.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased sales by 10%
- Set aggressive targets for employees to drive company success and strengthen motivation
- Resolved customer complaints in professional and timely manner
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events
- Established team priorities, maintained schedules and monitored performance
- Developed and maintained positive relationships with customers to build rapport and trust
Service Consultant
Manhattan Motorcars
03.2016 - 06.2016
- Served as key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Consultant
BMW Of Manhattan
11.2009 - 08.2014
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Skills
- Service Department Operations
- Excellent with customer relations and CSI
- Team-Building & Staff Development
- Team building and teamwork
- Organization and follow-up
- Infectious upbeat and “can do” attitude
- Strong selling skills
- Ability to multi task while maintaining details
Timeline
Service Consultant
Manhattan Motorcars
03.2016 - 06.2016
Service Advisor
Paul Miller Porsche
09.2014 - 05.2024
Service Consultant
BMW Of Manhattan
11.2009 - 08.2014
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